Nina Taylor
Wilmington,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I have been with NHRMC since 1996.
Overview
16
16
years of professional experience
Work History
Patient Placement Facilitator
Novant Heath
2013.08 - Current
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Developed customized training materials, enhancing participant comprehension and retention of key concepts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered prompt service to prioritize customer needs.
- Supported organizational change initiatives through effective facilitation of targeted employee training programs.
- Served as a resource for trainees post-session completion by providing follow-up support via email or phone consultations.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Unit Clerk
NHRMC
2011.10 - 2014.09
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
- Participated in departmental meetings and contributed valuable input, helping to shape improved policies and procedures within the unit.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Prepared admissions charts and scanned records.
- Answered multi-line telephone system, provided information and directed calls.
- Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Collaborated with multidisciplinary teams to ensure optimal patient care and outcomes.
MEDICAL RECORD LEAD
NHRMC
2007.08 - 2011.10
- Improved overall coding accuracy by implementing ongoing education and training for staff members.
- Streamlined the medical records system by regularly auditing and updating electronic health records.
- Reduced errors in medical billing by meticulously reviewing patient charts for accurate code assignment.
- Enhanced interdepartmental communication by collaborating with healthcare providers to clarify documentation discrepancies.
- Increased efficiency within the department through effective time management and prioritization of tasks.
- Ensured data integrity by adhering to strict confidentiality regulations surrounding patient information and HIPAA compliance.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Verified signatures and checked medical charts for accuracy and completion.
- Created and maintained up-to-date patient medical records to enable tracking history and preserve consistent information.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Input data into computer programs and filing systems.
- Maintained accuracy, completeness, and security for medical records and health information.
- Followed up with medical staff regarding missing information in patient records.
- Verified accuracy of patient information in medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Followed exact procedures for handling transfers and other releases of medical records.
- Sorted and distributed incoming and outgoing medical records.
- Assisted in training new staff on medical record processing and filing procedures.
- Developed and implemented new filing system for medical records to improve efficiency.
Education
Associate of Applied Science - RHIT
Cape Fear Community College
Wilmington, NC06.2007
Skills
- Critical Thinking
- Task Delegation
- Effective Communication
- Time Management
- Conflict Resolution
- Decision Making
- Problem Solving
- Adaptability
- Active Listening
Timeline
Patient Placement Facilitator
Novant Heath
2013.08 - Current
Unit Clerk
NHRMC
2011.10 - 2014.09
MEDICAL RECORD LEAD
NHRMC
2007.08 - 2011.10
Associate of Applied Science - RHIT
Cape Fear Community College
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