Summary
Overview
Work History
Education
Skills
Timeline
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Nina Taylor

Wilmington,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I have been with NHRMC since 1996.

Overview

16
16
years of professional experience

Work History

Patient Placement Facilitator

Novant Heath
08.2013 - Current
  • Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
  • Developed customized training materials, enhancing participant comprehension and retention of key concepts.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered prompt service to prioritize customer needs.
  • Supported organizational change initiatives through effective facilitation of targeted employee training programs.
  • Served as a resource for trainees post-session completion by providing follow-up support via email or phone consultations.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Unit Clerk

NHRMC
10.2011 - 09.2014
  • Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
  • Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
  • Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
  • Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
  • Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
  • Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
  • Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
  • Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
  • Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
  • Participated in departmental meetings and contributed valuable input, helping to shape improved policies and procedures within the unit.
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Prepared admissions charts and scanned records.
  • Answered multi-line telephone system, provided information and directed calls.
  • Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
  • Collaborated with multidisciplinary teams to ensure optimal patient care and outcomes.

MEDICAL RECORD LEAD

NHRMC
08.2007 - 10.2011
  • Improved overall coding accuracy by implementing ongoing education and training for staff members.
  • Streamlined the medical records system by regularly auditing and updating electronic health records.
  • Reduced errors in medical billing by meticulously reviewing patient charts for accurate code assignment.
  • Enhanced interdepartmental communication by collaborating with healthcare providers to clarify documentation discrepancies.
  • Increased efficiency within the department through effective time management and prioritization of tasks.
  • Ensured data integrity by adhering to strict confidentiality regulations surrounding patient information and HIPAA compliance.
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Created and maintained up-to-date patient medical records to enable tracking history and preserve consistent information.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Input data into computer programs and filing systems.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Followed up with medical staff regarding missing information in patient records.
  • Verified accuracy of patient information in medical records.
  • Scanned and uploaded medical records into electronic medical records system.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Sorted and distributed incoming and outgoing medical records.
  • Assisted in training new staff on medical record processing and filing procedures.
  • Developed and implemented new filing system for medical records to improve efficiency.

Education

Associate of Applied Science - RHIT

Cape Fear Community College
Wilmington, NC
06.2007

Skills

  • Critical Thinking
  • Task Delegation
  • Effective Communication
  • Time Management
  • Conflict Resolution
  • Decision Making
  • Problem Solving
  • Adaptability
  • Active Listening

Timeline

Patient Placement Facilitator

Novant Heath
08.2013 - Current

Unit Clerk

NHRMC
10.2011 - 09.2014

MEDICAL RECORD LEAD

NHRMC
08.2007 - 10.2011

Associate of Applied Science - RHIT

Cape Fear Community College

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