Hi, I’m
Nina Tenette
Accounts Receivables, cash poster, Credit/ Collector
San Jose,CA
Timeline
Collection Specialist
Various Project locations
08.2021 - 07.2024
Marketing, Automotive Customer Retention
Total Customer Connect. 300 calls per day.
10.2020 - 07.2021
Dunn And BRADSTREET
Certificate from Credit Analysis
2020.01 - 2020.01
Retail Sales, Marketing, Promotions, Home Decor
Assorted, popular big box retailers!
01.2013 - 09.2020
Credit and Collection Specialist - Lead
Veritas, Netversant, Coherent, H.P., Thermo Fisher
01.1993 - 01.2013
Payroll Processor in a high volume call center
Automatic Data Processing, ADP
12.1988 - 11.1990
Order Processing, Returned Materials Credits
Hewlett Packard, HP and Hyundai Electronics
02.1983 - 11.1988
Cubberley High
Diploma from General Studies
Work History
Various Project locations
Collection Specialist
08.2021 - 07.2024
Job overview
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
- Processed debtor payments and updated accounts to reflect new balance.
Total Customer Connect. 300 calls per day.
Marketing, Automotive Customer Retention
10.2020 - 07.2021
Job overview
- Developed comprehensive knowledge of company products and services to effectively address customer inquiries.
- Maintained accurate records of all interactions with clients, ensuring consistent follow-up actions were taken when necessary.
- Implemented targeted retention campaigns that addressed specific customer segments based on their unique needs.
- Contributed to a positive work environment by actively participating in team meetings and consistently supporting colleagues when needed.
Assorted, popular big box retailers!
Retail Sales, Marketing, Promotions, Home Decor
01.2013 - 09.2020
Job overview
- Developed and maintained list of short and long-range interior-improvement projects for facility and other programs to identify existing and future needs.
- Coordinated space plans and aesthetics using specialized knowledge of interior construction, building systems and components, building codes, equipment, materials and furnishings.
- Enhanced customer satisfaction by providing expert guidance on color schemes and home decorating trends.
- Participated in trade shows and expos as a company representative, generating qualified leads that converted into successful projects.
- Assisted clients with budget considerations and made recommendations for furniture, wall hangings and [Type] items.
Veritas, Netversant, Coherent, H.P., Thermo Fisher
Credit and Collection Specialist - Lead
01.1993 - 01.2013
Job overview
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
Automatic Data Processing, ADP
Payroll Processor in a high volume call center
12.1988 - 11.1990
Job overview
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Hewlett Packard, HP and Hyundai Electronics
Order Processing, Returned Materials Credits
02.1983 - 11.1988
Job overview
Overview
41
years of professional experience
Education
Cubberley HighPalo Alto, CA
Diploma from General Studies
University Overview
Dunn And BRADSTREETOn Campus At My Employment
Certificate from Credit Analysis
2020.01 - 2020.01
University Overview
Cridit Analysis
Skills
- Data entry proficiency
- Debt recovery expertise
- Strong negotiation skills
- Assertiveness
- Goal oriented
- Empathy and tactfulness
- Credit control
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceWork from home option401k matchStock Options / Equity / Profit SharingSummary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Additional Information
Additional Information
Recovered 245,000.00 in two year old debt, within 6 weeks. This was a project that I owned, in addition to my regular workspace. 2006.
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