Languages
Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic
Nina Valencia

Nina Valencia

Customer Solutions Specialist
Uniondale,NY

Languages

Spanish
Native or Bilingual

Summary

Knowledgeable and dedicated customer service professional with extensive experience in producing effective solutions. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Remote - Customer Solutions Specialist

RMX-NY INC
Bellmore, NY
12.2020 - 12.2021
  • Oversaw production timelines to fulfill customer requirements, ensuring deadlines were met
  • Provided support and solutions for clients on all pending or new requests
  • Maintained client data in CRM system
  • Created priority analysis schedule
  • Liaised for non-English speaking employees and management
  • Contributed to error reduction by at least 10% in 12 months

Front desk Reception

Millennium Signs & Display
Hempstead, NY
06.2019 - 08.2020
  • Directed all incoming calls to more than 7 staff members, greeted all visitors, delivered messages
  • Processed office supply orders and maintain filing systems
  • Generated all shipping labels for outgoing products
  • Executed daily administrative support for management team and sales department
  • Weekly billing and invoicing for qualified account
  • Maintained rolling spreadsheet of all active and shipped jobs
  • Kept record of all tracking/shipping information as well as carrier claims for damaged/lost goods
  • Translated on occasion for management to over 7 Spanish speaking employees

Customer Service Representative

Robelan Displays
Hempstead, NY
06.2015 - 06.2019
  • Handled new orders via website as well as called in. At times more than 10 per day
  • Worked closely with all internal departments for seamless workflow
  • Prepared and submitted quotes/proposals to clients
  • Processed credit card payments
  • Provided customers support via phone, email and occasional texts. Over 20 calls per shift
  • Planned and booked air travel, lodging accommodations and car rentals for installation crews and company executives.

Buyer/Planner

Ametek Hughes, Treitler
Garden City, NY
02.2010 - 04.2012
  • Scheduled weekly production at front end of business.
  • Purchased all raw material to support weekly requirements
  • Generated all component level work orders for production populated by MRP system. Approximately 10 to 20

Education

GED -

Southridge Senior High
Miami, FL

Skills

  • Microsoft Office Suite
  • Google Workspace
  • MRP Systems (APPX, Profit-Key, Sage 100)
  • CRM Systems (Nimble, Microsoft Dynamics 365)
  • Written and Verbal Communication
  • Problem Solving, Multitasking
  • Attention To Detail
  • Computer/Tech Savvy, Analytical
  • Interpersonal Relations
  • Customer Service
  • Collaborative
  • Organizational Skills
  • Customer-focused

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Remote - Customer Solutions Specialist

RMX-NY INC
12.2020 - 12.2021

Front desk Reception

Millennium Signs & Display
06.2019 - 08.2020

Customer Service Representative

Robelan Displays
06.2015 - 06.2019

Buyer/Planner

Ametek Hughes, Treitler
02.2010 - 04.2012

GED -

Southridge Senior High

Similar Profiles

CREATE PROFILE
Nina ValenciaCustomer Solutions Specialist