NINA VARDAZARYAN
North Hollywood,CA
Summary
Detail-oriented Office Manager with strong banking experience and a proven ability to manage daily office operations, financial records, and customer service. Skilled in coordinating administrative functions, ensuring regulatory compliance, and supporting business efficiency. Known for organizational strength, accuracy, and maintaining confidentiality in fast-paced environments. 10k data entry.
Overview
8
8
years of professional experience
Work History
Office Manager
Sewer Man Rooter and Plumbing
11.2017 - Current
- Managed daily office operations, ensuring seamless workflow and communication across departments.
- Coordinated vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
- Trained and mentored new staff on office procedures and customer service best practices.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Doing payroll for all employes.
- Bank withdraws and deposits, writing check, paying vendors.
Customer Service Representative II
California Bank & Trust
10.2019 - 09.2022
- Opening new accounts for everyday and business commercial accounts. Working with LLC, CD, Money Market .
- Provided customer-focused banking services including account management, deposits, withdrawals, and fund wire transfers.
- Assisted customers with banking products such as savings accounts, loans, credit cards, and online banking.
- Responded to customer requests with phone calls and email. Offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Coordinated with team members to enhance service delivery and customer satisfaction.
- Doing daily reports, handled cash operations, balancing drawers and resolving discrepancies efficiently.
- Daily vault cash order.
- Offering banking services for all new accounts.
Education
High School Diploma -
High School Graduated
Skills
- Customer Relationship Management
- Cash Handling
- Account Opening & Maintenance
- MS Word, Excel, PowerPoint
- Banking Software / Banking Systems
- Data Entry & Analysis
- Email & Office Tools
- Digital Banking Platforms
- Attention to Detail
- Confidentiality & Integrity
- Customer Service Excellence
- Team Leadership
- Adaptability & Reliability
- Training and coaching
- Financial accounting
- Meeting planning
- Customer service management
Languages
English
Native or Bilingual
Armenian
Native or Bilingual
Russian
Professional Working
Timeline
Customer Service Representative II
California Bank & Trust
10.2019 - 09.2022
Office Manager
Sewer Man Rooter and Plumbing
11.2017 - Current
High School Diploma -
High School Graduated