Nina-Victoria May

In addition to the Crime Analyst duties, I also -

• Supervised Crime Analysis Unit, including interns, ensuring best practices and work being accomplished in timely manner.
• Liaised with local, state, federal agencies for improved inter-agency communication, collaboration, resource sharing.
• Briefed upper-level personnel on potential threats by monitoring social media platforms for criminal behavior indicators.
• Supported and assisted the investigation units in solving complex criminal cases with thorough research and analysis of relevant information.

• Reviewed daily calls for service and reduced criminal activity in targeted areas through the identification of crime patterns and trends by informing patrol operations, either by email or attending briefings.
• Streamlined data collection processes, resulting in increased efficiency and accuracy of crime reports.
• Utilized multiple analytical tools and software programs for interpretation of complex datasets related to criminal activities.
• Developed crime maps to visually depict criminal activity and identify hotspots within communities.
• Created useful and timely intelligence products to support field operations.

• Provided exceptional customer service to citizens in need, addressing their concerns with empathy and professionalism.
• Promoted positive community relations by attending various events as a representative of the police department.
• Streamlined communication within the department by utilizing computer-aided dispatch systems to relay information efficiently between units.
• Ensured accurate documentation and reporting by maintaining detailed records of all incidents encountered during shifts.
• Assisted police officers in routine investigations by canvassing areas, collecting and documenting evidence and coordinating community responses.
• Demonstrated commitment to professional growth by participating in ongoing training and development programs, maintaining up-to-date knowledge of best practices within the field.

• Completed registration paperwork, verifying accurate patient information.
• Answered patient questions and inquiries regarding registration process and documentation, and or about their appointments, addressing any issues promptly and professionally.
• Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
• Served as a liaison between patients, clinical staff, and administrative personnel to facilitate optimal communication and coordination of care.
• Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
• Facilitated positive first impressions of healthcare facilities by creating a welcoming environment at the front desk.

In addition to Valet Attendant duties, I also -

• Addressed customer concerns promptly and professionally, resolving issues to ensure guest satisfaction.
• Managed time effectively while juggling multiple tasks, ensuring all guests received prompt attention.
• Developed strong relationships with repeat customers through attentive service and personalized interactions.
• Coordinated with front desk staff to ensure seamless guest arrivals and departures, enhancing overall guest experience.
• Contributed to the overall success of the establishment by maintaining a positive attitude, consistently going above and beyond in providing exceptional service to guests.
• Assisted in the training of new team members, ensuring consistent service quality across all attendants.

• Built positive customer rapport for courteous, friendly and professional service.
• Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
• Answered guest's questions about property amenities and services.
• Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
• Developed relationship with repeat customers, remembering names and preferences for personalized service experiences.

• Provided excellent customer service by promptly greeting guests and assisting with any inquiries or special requests.
• Reduced wait times for guests with effective communication and coordination among valet team members.
• Demonstrated strong multitasking abilities while navigating busy work environments under pressure situations.
• Provided clear directions to arriving guests, assisting them in navigating unfamiliar locations within the hotel property.
• Assisted customers with luggage and other personal belongings when necessary, demonstrating exceptional customer service skills.
• Reduced wait times for guests by efficiently managing traffic flow during peak hours.

• Provided exceptional customer service for improved guest experience during check-in and check-out processes.
• Streamlined bell service operations through regular maintenance of luggage carts and storage areas.
• Developed strong relationships with repeat guests, fostering loyalty and encouraging return visits.
• Served as a knowledgeable resource for guests seeking information about nearby restaurants, shopping centers, and entertainment options.
• Opened doors and transported luggage for customers with care and efficiency.