Nina Vohnout
Office Manager
Willoughby,OH
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Office Manager
Willo Transportation
Eastlake, OH
08.2023 - Current
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Coded and entered daily invoices with in-house accounting software.
Server
Winking Lizard Tavern
Mentor, OH
04.2022 - 12.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Machine Operator
ORBIS
Mentor, OH
10.2020 - 08.2022
- Set up and operate machine tools to produce precision parts and instruments.
- Monitor the feed and speed of machines during the machining process.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Adjust machine settings to complete tasks accurately.
- Read blueprints and job orders to determine product specifications and tooling instructions.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Load raw materials into machines according to specified measurements.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Record production information such as quantities produced and materials used on daily logs.
Assistant Manager
Max & Erma's
Mentor, OH
04.2015 - 08.2020
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
Education
High School Diploma -
Willoughby-Eastlake North High School
Eastlake, OH06-2011
Some College (No Degree) - Real Estate
Hondros College of Real Estate
Mentor, OHSkills
- Office Management
- Administrative Support
- Staff Management
- Customer Service
- Compliance Monitoring
- Credit and collections
- Data Entry
- Billing
- Policy Implementation
- Account Reconciliation
- Relationship Building
- Mail handling
- Organizational Skills
- Scheduling and calendar management
- Multitasking and Organization
- Attention to Detail
- Proofreading
- Spreadsheet development
References
References available upon request.
Timeline
Office Manager
Willo Transportation
08.2023 - Current
Server
Winking Lizard Tavern
04.2022 - 12.2023
Machine Operator
ORBIS
10.2020 - 08.2022
Assistant Manager
Max & Erma's
04.2015 - 08.2020
High School Diploma -
Willoughby-Eastlake North High School
Some College (No Degree) - Real Estate
Hondros College of Real Estate
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