Nina Voinarovski
Blaine,MN
Summary
Results-driven executive support professional with extensive experience in office management, accounting, and customer service. Recognized for exceptional attention to detail and the ability to manage diverse tasks, including payroll and vendor negotiations. Proven track record in fostering team collaboration and enhancing operational efficiency. Committed to leveraging skills in leadership and strategic planning to drive organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Sheraton Minneapolis West
Minnetonka, MN
09.2024 - Current
- Oversaw the development and implementation of new processes and procedures related to the operations of the Housekeeping and Front Office teams.
- Stabilized employee retention.
- Monitored daily operations activities and identified areas for improvement. Improved productivity, following Marriott's standards.
- Monitored employee attendance records and took appropriate action when necessary.
- Monitored inventory levels, and placed new orders for supplies.
- Coached employees to work together to carry out daily functions and meet service objectives.
- Worked closely with department heads to develop strategies for meeting organizational objectives.
- Assisted in the recruitment process by conducting interviews, making hiring decisions, and onboarding new hires.
- Responsible for payroll processing.
Director of Housekeeping
Westin Minneapolis
Minneapolis, MN
03.2019 - 09.2023
- Directed and supervised the housekeeping staff, ensuring that all tasks were completed in a timely manner.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Inventoried supplies, placed orders, and made sure we have the items in stock for use by personnel.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Provided support during peak times by working alongside housekeeping staff when necessary.
- Delegated work to staff, setting priorities and goals.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Negotiated contracts with vendors for services such as laundry, carpet cleaning and pest control.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured compliance with OSHA regulations regarding hazardous materials used in housekeeping operations.
Front Office Manager
Doubletree by Hilton Bloomington Minneapolis
Bloomington, MN
01.2018 - 03.2019
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Facilitated staff training programs on customer service, software use, and emergency procedures.
- Implemented effective strategies to improve customer loyalty programs and sign-ups of new members.
- Ensured proper steps were followed with each check-in and check-out reservation, log books, reservation logs, or comments were utilized, and other related documents or processes.
- Oversaw the coordination of VIP guest arrivals, ensuring personalized service and attention.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times. Responded to guest reviews via Medalia.
- Managed inventory levels for supplies used at the front desk, such as key packets and key cards.
- Managed the Front Office Team, Bell Staff, and maintained the Gift Shop, including hiring, training, and performance evaluations and ordering for the gift shop.
Education
High School Diploma -
Zhaden
Zhaden, Ukraine01-1989
Skills
- Lightspeed, Opera
- Kronos, ADP, Timesaver
- Safelock, Onity
- MGS, GXP, Medalia
- Operational efficiency
- Facilities management
- Purchasing and planning
- New employee hiring
- Team building
- Employee supervision
- Process improvement
- Operations management
- Customer service
- Staff training and development
Languages
Ukrainian, Russian
Limited
Certification
- TIPS
- CPR
Affiliations
- Gardening.
- Biking in the nice Minnesota weather.
- Painting, drawing
References
References available upon request.
Timeline
Assistant General Manager
Sheraton Minneapolis West
09.2024 - Current
Director of Housekeeping
Westin Minneapolis
03.2019 - 09.2023
Front Office Manager
Doubletree by Hilton Bloomington Minneapolis
01.2018 - 03.2019
High School Diploma -
Zhaden
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