Nina Wafer
Menan,ID
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Possess exceptional computer skills encompassing Microsoft Word, Excel and PowerPoint.
Overview
17
17
years of professional experience
Work History
Volunteer/PTA President
French Valley Elementary School
08.2010 - 06.2018
- Developed strong partnerships with volunteers for improved collaboration and efficiency.
- Prepared annual budget of $165,000 and monitored performance to meet organizational objectives.
- Established and maintained strong relationships with volunteers, vendors and strategic partners.
- Delivered operational excellence by optimizing resources, processes, and overall cost structure.
- Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Managed crisis situations effectively while minimizing disruption to daily operations.
AT&T Global Service Manager
Star Tek
01.2001 - 05.2008
- Supported AT&T's largest business customers.
- Process and oversee telecommunication orders to completion, including New TI.5 orders.
- Reduced response time to customer inquiries with proactive communication and issue resolution.
- Established and maintained relationships with regional customers, vendors and contractors.
- Maintain minimum data set on all AT&T metrics and maintain compliance with all new system rollouts.
- Completed Data Frame Relay Training (2003), Completed Service Order Administrator Training (2002), AT&T Digital Link-DID Training (2002) and AT&T Voice Centralized Global Service Manager Training (2001).
Education
Biology/Environmental Restoration -
Mesa State College
Grand Junction, Colorado05.1994
Skills
- Account Management
- Interpersonal Skills
- Integrity and Ethics
- Effective Communication
- Active Listening
- Time Management
- Problem Solving
- Organizational Skills
Timeline
Volunteer/PTA President
French Valley Elementary School
08.2010 - 06.2018
AT&T Global Service Manager
Star Tek
01.2001 - 05.2008
Biology/Environmental Restoration -
Mesa State College
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