Summary
Overview
Work History
Education
Skills
Timeline
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Nina Williamson

Oregon,Ohio

Summary

Dynamic entrepreneur and former Customer Service Representative at Teleperformance USA, adept in sales leadership and relationship building. Spearheaded operational enhancements at Amazing Deals & More LLC, significantly elevating customer satisfaction. Expert in marketing tactics and skilled in turning challenging situations into positive outcomes, demonstrating unparalleled client service.

Overview

7
7
years of professional experience

Work History

Owner

Amazing deals & more LLC
Oregon, Ohio
03.2019 - 10.2024
  • Developed policies and procedures related to customer service operations.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Produced thorough, accurate and timely reports of project activities.
  • Reviewed accounts for payments received or approved credit arrangements.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Evaluated and authenticated returns, exchanges and voids.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.

Customer Service Representative

Teleperformance USA
Oregon, Ohio
07.2017 - 02.2019
  • Updated databases with new and modified customer data.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.

Education

High School Diploma -

Calvin M. Woodward
Toledo, OH
06-2007

Skills

  • Marketing tactics
  • Social media control
  • Business administration
  • Sales management
  • Sales leadership
  • Relationship building
  • Client service
  • Customer relations
  • Negotiation

Timeline

Owner

Amazing deals & more LLC
03.2019 - 10.2024

Customer Service Representative

Teleperformance USA
07.2017 - 02.2019

High School Diploma -

Calvin M. Woodward

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