Summary
Overview
Work History
Education
Skills
Timeline
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Nina Wilson

Indianola,IA

Summary

Diligent and forward-thinking professional with organized and competitive nature focused on always growing customer base and increasing revenue numbers. Persuasive communication style, strategic planning strength and top conflict resolution strengths.

Overview

10
10
years of professional experience

Work History

Membership Lead

Blank Park Zoo
04.2021 - Current
  • In-person and phone based customer service to sell memberships to a variety of individuals.
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.

Sales Associate

Pet Supplies Plus
05.2020 - 01.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Cashier/Asset Protection

Walmart
11.2017 - 05.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.

Camp Counselor

Camp Hantesa
06.2013 - 08.2017
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
  • Documented activities, injuries and accidents to inform parents and maintain consistent records.
  • Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
  • Assisted with maintenance and upkeep of campgrounds to promote clean environment.
  • Evaluated campers' progress and provided feedback to parents.
  • Inspected equipment and machinery to verify functionality and safety.
  • Set up and demonstrated proper use of tents, sleeping bags and camping equipment to encourage preparedness and organization.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Transported and escorted program participants to and from activities and on field trips.

Archives Assistant

Coe College
01.2014 - 05.2017
  • Researched and recorded origins, provenance and historical significance of archival materials.
  • Developed classification systems to facilitate public access to archived materials.
  • Streamlined usage by creating organizational systems for newly digitized records and documents.
  • Evaluated records for accuracy, value and status of preservation.
  • Designed innovative and interactive exhibits to showcase newly procured and digitized items.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Completed and presented the B.D. Silliman collection to the public, focusing on its connection to the Nuremburg Trials.
  • Helped to digitize and preserve the William Shirer papers in connection with his time as a correspondent for United States during World War II.

Education

Master of Fine Arts - Fiction

Albertus Magnus College
New Haven
12.2022

Bachelor of Arts - History And Creative Writing

Coe College
Cedar Rapids, IA
05.2017

High School Diploma -

Indianola High School
Indianola, IA
05.2013

Skills

  • Sales Closing
  • Lead Prospecting
  • Product and Service Sales
  • Customer Needs Assessment
  • Historical Research
  • Document Management

Timeline

Membership Lead

Blank Park Zoo
04.2021 - Current

Sales Associate

Pet Supplies Plus
05.2020 - 01.2021

Cashier/Asset Protection

Walmart
11.2017 - 05.2020

Archives Assistant

Coe College
01.2014 - 05.2017

Camp Counselor

Camp Hantesa
06.2013 - 08.2017

Master of Fine Arts - Fiction

Albertus Magnus College

Bachelor of Arts - History And Creative Writing

Coe College

High School Diploma -

Indianola High School

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