Summary
Overview
Work History
Education
Skills
Timeline
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Nina Wilson

Madison

Summary

Adept at driving operational efficiency and enhancing customer relationships, I excelled at CareRev by fostering team collaboration and resolving customer concerns, ensuring long-term partnerships. My skills in active listening and workflow optimization, coupled with a motivational attitude, have consistently improved organizational processes and client satisfaction.

Overview

9
9
years of professional experience

Work History

Client Operations Lead

CareRev
10.2021 - 02.2025
  • Collaborated with cross-functional teams to achieve company-wide objectives and drive operational excellence.
  • Resolved escalated customer concerns quickly and professionally to preserve long-term partnerships with key clientele groups.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
  • Utilized creative problem-solving skills to overcome technical challenges.

Program Coordinator

University Of Wisconsin-Madison
09.2017 - 10.2021
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Scheduled and attended student meetings and recorded meeting minutes for faculty.
  • Supported admissions process through application review and student registration.
  • Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
  • Coordinated extracurricular programs that enriched the educational experience for students while promoting school spirit.

Front Desk Service Agent

The Madison Concourse Hotel and Governor's Club
06.2016 - 09.2017
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs for a busy front desk.
  • Coordinated closely with housekeeping staff to ensure timely room preparation for incoming guests.
  • Managed daily cash transactions accurately, maintaining proper accounting practices at the front desk.
  • Streamlined reservation processes for improved booking accuracy and reduced customer wait times.
  • Provided exceptional customer service under pressure during peak travel seasons or high-occupancy periods.

Education

Bachelor of Science - Business

University of Phoenix
Phoenix, AZ
07-2026

Skills

  • Operational efficiency
  • Motivational attitude
  • Scheduling coordination
  • Acknowledgment of customer needs
  • Workflow optimization
  • Customer relationship management

Timeline

Client Operations Lead

CareRev
10.2021 - 02.2025

Program Coordinator

University Of Wisconsin-Madison
09.2017 - 10.2021

Front Desk Service Agent

The Madison Concourse Hotel and Governor's Club
06.2016 - 09.2017

Bachelor of Science - Business

University of Phoenix
Nina Wilson