Nina Wilson
Madison
Summary
Customer Success Specialist with considerable knowledge in areas such as client relationship management, product onboarding, and customer retention strategies. Skilled at identifying customer needs and providing effective solutions to enhance satisfaction and loyalty. Demonstrated ability to contribute positively to team dynamics while managing multiple priorities to meet deadlines. Notable impact includes improved customer experience and increased overall business growth in all roles held.
Overview
9
9
years of professional experience
Work History
Client Operations Lead
CareRev
10.2021 - 02.2025
- Collaborating with other departments such as IT, HR, Sales and Marketing to ensure smooth cross-functional operations.
- Resolved escalated customer concerns quickly and professionally to preserve long-term partnerships with key clientele groups.
- Facilitated client onboarding and provided ongoing support to enhance customer satisfaction.
- Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Program Coordinator
University Of Wisconsin-Madison
Madison
09.2017 - 10.2021
- Maintained accurate records of all program participants, including contact information and course completion details.
- Supervised education office paperwork and program logistics and supported student information systems.
- Scheduled and attended student meetings and recorded meeting minutes for faculty
- Supported admissions process through application review and student registration
- Coordinated extracurricular programs that enriched the educational experience for students while promoting school spirit
- Facilitated communication between instructors, administrators, and other relevant personnel involved in the implementation of education initiatives.
Front Desk Service Agent
The Madison Concourse Hotel and Governor's Club
Madison
06.2016 - 09.2017
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs for a busy front desk
- Coordinated closely with housekeeping staff to ensure timely room preparation for incoming guests
- Managed daily cash transactions accurately, maintaining proper accounting practices at the front desk
- Streamlined reservation processes for improved booking accuracy and reduced customer wait times
- Provided exceptional customer service under pressure during peak travel seasons or high-occupancy periods
Education
Bachelor of Science - Business
University of Phoenix
Phoenix, AZ07.2026
Skills
- Strategic planning
- Training and mentoring
- Customer relationship building
- Proficient in Salesforce
- Strong and professional communicator
- Workflow optimization
Timeline
Client Operations Lead
CareRev
10.2021 - 02.2025
Program Coordinator
University Of Wisconsin-Madison
09.2017 - 10.2021
Front Desk Service Agent
The Madison Concourse Hotel and Governor's Club
06.2016 - 09.2017
Bachelor of Science - Business
University of Phoenix
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