Nina Young
Middletown,DE
Overview
34
34
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Chesapeake Regional Pharmacy
09.2024 - Current
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
Pharmacy Operations Manager
Walgreens
07.2021 - 08.2024
- Responsible for assisting pharmacists in the delivery of patient care
- Including prescription data entry, preparations of medications
- Completes patient and physician calls, administers vaccines, and health screenings
- Accountable for technician hiring, training and scheduling
- I am responsible for identifying gaps in pharmacy operations knowledge among technicians, and supporting them in their training
- I hold technicians accountable for attendance and timeliness, and make decisions regarding discipline and termination
- Responsible for all pharmacy inventory management, ordering drugs, making sure the pharmacy is stocked and adequately supplied, expired drugs, drug recalls, and making sure the pharmacy stays neat and orderly
- I ensure the accurate processing of insurance claims to resolve customer issues and prevent payment rejections, as well as following up with medical providers and participating in 3rd party prior authorizations
- I am knowledgeable in handling all insurance claims including medicare, medicare part b, any other supplemental insurances
- Highmark blue cross, Humana, Aetna Cigna, United healthcare, Medicaid, Tricare, Express, scripts, Cvs caremark
- Assist store manager, and pharmacy manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service
Accounts Payable
Van Allen Investments
12.2001 - 05.2021
- This was my ex husbands company and worked from home doing his accounts payable while raising my daughter
Restaurant Manager
Pizza Hut
08.1994 - 12.2000
- Recruiting, training, and supervising restaurant staff
- Inventory management budgeting and ordering
- Managing operations to ensure smooth functioning, including overseeing food preparation, presentation, and quality control
- Ensuring all health and safety protocols are followed
- Keeping records of income and expenses
- Creating work schedules
- Interacting with customers to enhance their dining experience, handling customer complaints and feedback
Restaurant Manager
Friendly Ice Cream Corporation
04.1991 - 08.1994
- Recruiting training, and supervising restaurant staff
- Managing operations to ensure smooth functioning including overseeing food preparation
- Ensuring health and safety protocols are followed
- Keeping records of income and expenses
- Interacting with customers to enhance their dining experience, handling complaints and customer feedback
Education
Parkside
Skills
- Inventory Control
- Purchasing
- Quality Assurance
- Leadership
- Compounding Medications
- Medical Terminology
- Profit & Loss
- Restaurant management
- Labor Cost Analysis
- Accounts Receivable
- POS
- Data entry
- Licensed to administer vaccines
- Clinical Pharmacy Experience
- Supervising Experience
- Insurance Verification
- Customer service
- Operations Management
- Accounts payable
- Pharmacy Technician Experience
- Pharmacy Software
- Management
- Retail Management
- CPR
- Stocking
- Inventory management
Certification
- CPR Certification
- Certified to vaccinate
- EXCPT Pharmacy Technician Certification
Additionalinformation - Notes
During vaccine seasons, I have traveled to different stores to vaccinate, attended flu clinics, COVID clinics, and am trained in onsite COVID testing and processing results. I did deliveries twice a week to an assisted living facility.
Timeline
Pharmacy Operations Manager
Chesapeake Regional Pharmacy
09.2024 - Current
Pharmacy Operations Manager
Walgreens
07.2021 - 08.2024
Accounts Payable
Van Allen Investments
12.2001 - 05.2021
Restaurant Manager
Pizza Hut
08.1994 - 12.2000
Restaurant Manager
Friendly Ice Cream Corporation
04.1991 - 08.1994
- CPR Certification
- Certified to vaccinate
- EXCPT Pharmacy Technician Certification
Parkside
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