Ninah Cook
Flagstaff,AZ
Summary
Dynamic leader with a proven track record at Chartwells Schools Dining Services, excelling in customer relations and staff leadership. Leveraged expertise in food safety and team development to enhance client satisfaction and operational efficiency. Achieved notable client retention through exceptional service management and innovative problem-solving. Skilled in Word and Excel, blending hard and soft skills to exceed employer expectations.
Experienced with overseeing food service operations to maintain quality and efficiency. Utilizes team leadership and problem-solving skills to ensure smooth service. Track record of enhancing customer satisfaction through consistent service improvements.
Diligent with strong background in managing food service operations. Successfully led teams to improve customer satisfaction and streamline workflow. Demonstrated leadership and problem-solving skills in high-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food Service Manager
Chartwells Schools Dining Services
01.2020 - 02.2025
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Oversaw training of more than 6 team members.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Handled catering scheduling, ordered food and planned events.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
- Designed catering packages to increase sales and customer experience.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Streamlined distribution processes for improved efficiency and reduced delivery times.
- Made independent food distribution decisions in support of company policies and procedures.
- Collaborated with suppliers for timely product deliveries, ensuring client satisfaction.
- Increased customer satisfaction by efficiently managing and distributing food products to clients.
- Provided excellent customer service, addressing concerns promptly and maintaining communication throughout the order process.
Sams Club
Sams Club
09.2019 - 12.2019
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Client Care Supervisor
Rescare Homecare
05.2019 - 09.2019
- Implemented new procedures for efficient client care, resulting in improved customer loyalty.
- Played a pivotal role in retaining valuable clientele through effective conflict resolution techniques and exceptional interpersonal skills.
- Developed training materials to ensure consistent service quality across the Client Care team.
- Facilitated regular team meetings to discuss performance goals, progress updates, and ongoing challenges.
- Adapted quickly to changes in company procedures and market trends, ensuring that the Client Care team remained at the forefront of best practices for providing exceptional support to our clients.
- Assisted in the recruitment process for new Client Care representatives to ensure top-quality talent joined the team.
Residential House Manager
Quality Connections
01.2018 - 05.2019
- Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by ownership or management personnel.
- Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
- Organized social activities for residents to promote camaraderie and engagement within the community.
- Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
- Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
- Administered emergency response protocols effectively during crisis situations within the residence hall community setting area.
- Streamlined daily operations for increased efficiency through effective staff management and delegation of tasks.
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Assisted residents with daily hygiene and living tasks.
- Developed strong relationships with residents, fostering a positive and supportive living community.
- Recruited hired, and trained new staff members, cultivating a high-performance team dedicated to excellent resident service.
- Improved overall house cleanliness, implementing strict cleaning schedules for staff members.
- Conducted regular performance evaluations for staff members, providing constructive feedback on areas needing improvement.
- Implemented conflict resolution strategies when mediating disputes between residents or staff members.
- Managed budgets and financial records to ensure responsible allocation of funds for maintenance, improvements, and events.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
Line Cook
Five Guys
11.2017 - 01.2018
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Store Manager
Silver Saddle Trading Post
01.2016 - 11.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Supervised guests at front counter, answering questions regarding products.
Education
High School Diploma -
Chapin High School
El Paso, TX05-2010
Skills
- Customer Relations
- Client Engagement Expertise
- Compassionate Elder Support
- Goal-Oriented Mindset
- Proficient in Task Management
- Safe Food Storage Practices
- Delegation and supervision
- Cleaning and organization
- Store operations
- Staff leadership
- Sales support
- Client Relationship Management
- Positive Work Ethic
- Customer service management
- Staff supervision
- Customer relations
- Supplier Coordination
- Reliable and trustworthy
- Retail Store Operations
- Cross-training staff
- Active listener
- Friendly and positive
- Skillful Meal Portioning
- Food safety knowledge
- Team development
- Outstanding communication skills
- Document review
- Menu planning
- Team coordination
- Team leadership and coaching
- Food presentation
- Quality assurance
- Food safety
- Store merchandising
- Hiring procedures
- Cleanliness standards
- Cash management
- Skilled in Word and Excel
Certification
- HACCP (Hazard Analysis Critical Control Point) Certification – International HACCP Alliance or similar accrediting organizations.
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- Serve It Up Safe! Certification – Serve It Up Safe!.
- Allergen Awareness Training Certificate – State-specific programs or ANSI-accredited providers.
Timeline
Food Service Manager
Chartwells Schools Dining Services
01.2020 - 02.2025
Sams Club
Sams Club
09.2019 - 12.2019
Client Care Supervisor
Rescare Homecare
05.2019 - 09.2019
Residential House Manager
Quality Connections
01.2018 - 05.2019
Line Cook
Five Guys
11.2017 - 01.2018
Store Manager
Silver Saddle Trading Post
01.2016 - 11.2017
High School Diploma -
Chapin High School
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