Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ninah Tiangson

Arlington Heights,Illinois

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Beauty Advisor/ Cashier

Ulta Beauty LLC
05.2017 - Current
  • Customer Service main point of contact, answer customers' needs in a professional and timely manner
  • Recommended additional and complementary products and/or services-based guest input or stay knowledgeable in the growing trends and needs of customers
  • Inform guests of current promotions, events and services within the store
  • Book appointments for store events and other store related occasions
  • Handle high volume store activity
  • Contributes to the store's overall sales, conversion goals, as well as meeting and exceeding personal goals
  • Set up advertising displays and arrange merchandise to highlight sales and promotional events
  • Participate in physical inventory preparation, execution, and follow-up
  • Responsible for overall store cleanliness and organization.

Technical Backoffice Administrative Assistant

MEI Systems
12.2023 - 02.2024
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Collected documents for onsite visits.
  • Requested logfiles and checklists for maintenance services from different labs.
  • Collected documentation associated with technicians onsite visits and conducted specific checks and verifications.
  • Reviewed reports from technicians for accurate information and data.
  • Prepared and organized documents relating to onsite visits.
  • Reviewed reports related to onsite visits and maintenance services.
  • Processed quotes and invoices for customers.
  • Confirmed data for Technical Assistance, Installations, and Preventative Maintenances visits .

Senior Receptionist/Switchboard

Ricoh Americas Corporation
11.2022 - 12.2023
  • Enhanced client satisfaction by efficiently managing front desk operations and providing exceptional service.
  • Streamlined office communication by promptly answering phone calls, emails, and inquiries from clients and staff members.
  • Increased office efficiency with accurate record-keeping, timely data entry, and proper file management.
  • Improved visitor experience by greeting guests warmly, ensuring a comfortable waiting area, and promptly addressing their needs.
  • Maintained confidentiality of sensitive information in accordance with company policies and procedures.
  • Implemented an organized filing system for both physical and electronic documents, resulting in improved accessibility of information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Greeted customers and visitors in-person and via telephone calls.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.

Service Scheduling Coordinator

Patrick BMW
05.2022 - 11.2022
  • Make inbound and outbound calls
  • Build a relationship with current and new customers
  • Schedule follow ups, contact customers and reschedule no-show customer appointments
  • Respond to customer website requests with a customer centered approach
  • Generate a list of leads for potential customers from our other stores
  • Deliver first class customer service
  • Contact new and current customers via text, email and phone to schedule a service appointment
  • Help customers with recalls and special ordered parts
  • Follow up with advisers on ETA status on vehicles
  • Present a professional and enthusiastic personality.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.
  • Gathered and organized materials to support operations.

Receptionist/Cashier

Patrick Dealer Group
09.2021 - 05.2022
  • Answer incoming phone calls, determine their purpose and forward to appropriate personnel and departments
  • Fill breakroom snacks
  • Get Ro to be filed from Monica from Service
  • Put Ro in numerical order
  • Scan Titles into deal jackets for all orders
  • Complete purchase orders for our Vendors
  • Look up service loaner credits
  • Complete General Vouchers
  • Alphabetize Vehicle Cost Reports
  • Enter data for Used Car Vehicle Analysis
  • Filing checks for CAD/VOLVO/BMW
  • Complete Cadillac and Volvo Letters in Vinsolutions
  • Update Mailing List
  • Create UPS shipping labels
  • Create receipts in the CDK Drive
  • Complete RedStars.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Reduced incoming call response time by implementing an effective call routing system.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Organized, maintained and updated information in computer databases.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Built relationships with customers to encourage repeat business.

Receptionist/ Switchboard

DRL Enterprises
04.2013 - 05.2021
  • Answer incoming phone calls, determine their purpose and forward to appropriate personnel and departments
  • Take and deliver messages for current employees, executives, and other departments
  • Verify and Scan files for accounts payable department
  • Perform additional clerical duties as needed.

Education

National Louis-University
Chicago, IL

Skills

  • Special Skills: Fast Learner, Strong Work Ethic, Dependable, Self-Motivated, Positive Attitude, and Team Oriented
  • Organization and Multitasking
  • Flexibility and Adaptability
  • POS Software
  • Team Leadership
  • Knowledgeable of CRM Software

Timeline

Technical Backoffice Administrative Assistant

MEI Systems
12.2023 - 02.2024

Senior Receptionist/Switchboard

Ricoh Americas Corporation
11.2022 - 12.2023

Service Scheduling Coordinator

Patrick BMW
05.2022 - 11.2022

Receptionist/Cashier

Patrick Dealer Group
09.2021 - 05.2022

Beauty Advisor/ Cashier

Ulta Beauty LLC
05.2017 - Current

Receptionist/ Switchboard

DRL Enterprises
04.2013 - 05.2021

National Louis-University

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Ninah Tiangson