Nina Kathleen Jones
Memphis,TN
Summary
Dynamic Operations Manager with a proven track record at Sun Studio, adept at media management and social media strategy. Skilled in event planning, fostering positive team dynamics, and driving customer satisfaction through exceptional service and engagement. Successfully established partnerships with the tourism community and enhancing brand visibility.
Overview
13
13
years of professional experience
Work History
Operations Manager
Sun Studio Entertainment Corp.
07.2013 - 03.2025
- Manage all daily operations including scheduling of staff, hiring, inventory and stock of merchandise, cash and credit management, and opening and closing the business each day.
- Responsible for coordinating and executing events including weddings, corporate meetings, anniversary celebrations and celebrity appearances.
- Supervised and trained tour guides to provide above and beyond service to guests.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors and clients, resulting in better communication and improved service quality.
- Attended industry meetings and trade conventions including MMAA, Memphis Tourism events and Neighborhood Association meetings.
Public Relations Specialist
Sun Studio Entertainment Corp.
07.2015 - 03.2025
- Coordinated domestic and international media projects including working with major media entities like PBS, BBC, The Today Show, Baz Luhrmann's ELVIS, The New York Times, The History Channel, Rolling Stone, Garden and Gun, and more.
- Established lasting partnerships with influencers and bloggers to expand reach and amplify Sun Studio's history.
- Responsible for social media accounts and content creation.
Director of Group Sales
Sun Studio Entertainment Corp.
07.2015 - 03.2025
- Responsible for group reservations, sales, management and communication.
- Attended group sales shows including IPW and Travel South.
Floral Clerk
Kroger
04.2012 - 07.2013
- Enhanced customer satisfaction by providing personalized floral recommendations based on client preferences and budget.
- Maintained a visually appealing store layout by regularly refreshing floral displays and rotating inventory.
- Set up and broke down holiday and seasonal displays.
- Assisted with monthly inventory counts.
- Educated customers about proper handling and care for maximum life of each flower arrangement or plant.
- Nurtured flowers and plants to maintain quality and promote longevity.
Education
Northwest Mississippi Community College
Senatobia, MSSkills
- Social media strategy
- Staff leadership and training
- Customer relationship management
- Public Speaking
- Event Planning and Execution
- Media Inquiry Management
- Problem Solving
Timeline
Public Relations Specialist
Sun Studio Entertainment Corp.
07.2015 - 03.2025
Director of Group Sales
Sun Studio Entertainment Corp.
07.2015 - 03.2025
Operations Manager
Sun Studio Entertainment Corp.
07.2013 - 03.2025
Floral Clerk
Kroger
04.2012 - 07.2013
Northwest Mississippi Community College
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