Nina M. Crist
Greensboro,MD
Summary
Professional with significant experience in administrative support office management and instruction. Strong focus on team collaboration and achieving results. Skilled in scheduling, communication, and problem-solving. Reliable, adaptable, and ready to contribute to organizational success.
Utilizes organizational skills and attention to detail to enhance operational efficiency. Knowledge of office software and procedures, ensuring smooth and effective administrative functions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Program Administrative Specialist
Maryland Fire & Rescue Institute
05.2024 - Current
- Answer incoming calls and transfer to appropriate personnel or assistance with the requested information as well as assisting walk-in customers
- General clerical duties such as filing, copying, organizing class start paperwork and ensure its proper distribution to Lead Instructor(s)
- Assist instructors with scheduling, payroll, general questions, or other requested information/concerns
- Use Canvas LMS
- Utilize MFRI Apps to request, pre-register, seat, communicate with students/instructors, move students in/out of a course and course closure
- Utilize ParScore, ParTest for creating and grading MFRI exams according to class schedule
- Use Google Sheets to communicate Canvas instructions to students/instructors
- Handle new course requests
- Assist Academies with course requests, obtain Canvas information for course & Instructors/students
- Ensure proper textbook tracking (i.e
- Issue, return, billing, etc...)
- Send final grades for transcript approval to Regional Coordinator
- Proctor exams or evaluate initial/retest students at UES (i.e
- EMS MOD psychomotor exam)
Emergency Medical Technician Evaluator
MIEMSS
08.2010 - Current
- Evaluate &/or reevaluate EMT candidates for MD certification
- Maintained a safe environment for all involved parties by adhering to strict safety measures during psychomotor exam process
- Communicated with pseudo-patients for exam scenarios.
- Participated in continuous education workshops to compose new medical and trauma scenarios.
Basic Life Support (BLS) Clinician Specialist
MIEMSS (Maryland Institute of Emergency System Services)
01.2023 - 02.2024
- Oversee 75 MD state evaluators of EMT Psychomotor Exams
- Coordinate psychomotor exam sites
- Developed training program for new state EMS evaluators
- Coordinate teaching agencies & staffing for psychomotor exams
- Process psychomotor exam results & enter into clinician accounts
- Assist clinicians via email & phone calls with questions on their accounts
- Developed evaluation/feedback forms for students/agencies/lead instructors
- Assist in development of psychomotor exams for Initial EMT certification
- Complete payroll in Workday
- Instituted communication tool (REMIND) for use between MIEMSS staff and evaluators
- Assist clinicians via email & phone calls with questions on their accounts
- Facilitated workshops for professional development for EMS evaluators.
Adjunct Instructor
Hagerstown Comm College
07.2018 - 05.2020
- AHSI Certified CPR/AHA Instructor
- Stop the Bleed Instructor
- Fill in as support instructor in other EMS classes as needed
- Taught Emergency Medical Technician course, providing instruction to up to 30 undergraduate students.
Patient Access Registrar
Meritus Medical Center
04.2016 - 09.2019
- Preregister/Register patients entering the ER
- Preregister/Register patients scheduled for outpatient surgeries or procedures
- Insurance billing; Medicare billing; Medicaid billing
- Obtain authorization from insurance company(ies) for medical care
- Answered phone calls and messages for Same-day OR and inpatient care, scheduling appointments, and handling patient inquiries.
Shift Manager
Antietam Call Center
09.2015 - 04.2016
- Oversee 5-6 employees
- Run daily reports to track shift productivity
- Act as liaison between shift and other management personnel
- Provide positive resolution for customers if necessary
Police Dispatcher
Frederick Police Department
08.2013 - 09.2015
- Answer emergency and non-emergency calls from the public
- Send pertinent and correct information to police officers
- Prioritize calls for effective emergency response
- Assist the public with emergent/non-emergent requests
- Assist officers & other departmental personnel as needed
- Validate NCIC/METERS entries
- Perform 2nd Checks on other dispatcher NCIC/METERS entries
- Certified Communications Training Officer (train newly hired personnel)
- Instruct Law Enforcement Emergency Medical Care (LEEMC) in FPD Academy
- MPCTC Instructor
Forensic Investigator
Office of the Chief Medical Examiner
09.2012 - Current
- Respond to non-natural death scenes in Caroline, Kent, and Queen Anne's Counties within one hour of notification
- Photograph death scene/decedent and send to OCME electronically
- Conduct physical examination of decedent
- Coordinate & cooperate with other agencies
- Properly preserve evidence on the decedent
- Conduct interviews including, but not limited to family, EMS and law enforcement
- Maintain confidentiality of personal &/or health information
- Obtain post-mortem blood sample
- Write detailed death investigation report
- Arrange for transportation to OCME if applicable
- Testify in court if required
Emergency Communications Specialist
Frederick County Government
09.2011 - 08.2013
- Answer emergency and non-emergency calls from the public
- Send pertinent and correct information to emergency units making a response
- Prioritize calls for effective emergency response
- Communications Training Officer (train new ECS personnel)
- Teach EMT/CPR on an as-needed basis for department
Training Officer-QAC DES
Queen Anne's Co. DES
09.2008 - 09.2011
- Oversee testing procedure/process for new applicants
- Maintain accurate training records for personnel
- Train newly-hired personnel
- Develop/implement Communications Training Officer Program
- Facilitates the development of training program masters to ensure the standardization of instructional materials, handouts, tests, lesson plans & delivery
- Develop in-service training curriculum for all personnel
- Liaison for shift Lt/personnel to Chief of Communications
- Public Information Officer
- Participates in the development & updating of policies, procedures, administrative rules, goals & objectives
- Assist Emergency Management Division/Emergency Operations Center
- Proficient in Web EOC operations
- CERT Instructor for citizens of Queen Anne's Co
- Communicated with diverse audiences (e.g. school-age children, Assisted living residents).
- Employees, other agencies, the public), to provide information & clarification regarding training programs, actions, policies & procedures
- Develop needs assessment for training curriculums
Public Safety Dispatcher II-Communications Division
Queen Anne's Co. DES
07.2006 - 09.2008
- Acting Supervisor when shift Lt was not present
- Communications Training Officer (currently training new PSD)
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Used specialized software to track and maintain case incident numbers and logs.
- Supported fellow dispatchers during high-stress situations, promoting teamwork, and fostering a positive work environment.
Police Communications Operator I
Anne Arundel Co. Police Dept.
07.2005 - 07.2006
- Answer emergency and non-emergency calls from the public
- Send pertinent and correct information to dispatchers for police response
- Prioritize calls for effective police response
- Enhanced emergency response times by efficiently prioritizing and dispatching incoming calls.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
Emergency Services Instructor III (National Pro-Board & Maryland State Certified)
Maryland Fire & Rescue Institute
10.2003 - Current
- Instruct EMT/EMR Candidates American Heart Association CPR or ASHI CPR/AED
- Teach MD Protocol & methods of treatment based on National Registry Standards
- Stop the Bleed Instructor
- Instructor for Special Programs Section
- Instructor Evaluator
- Mentor for new instructors
- Proctor for Module Exams
- Utilize Canvas LMS since its institution with MFRI
- Utilize MITTS for payroll since its institution with MFRI
Education
Bachelor of Science - Investigative Forensics/Criminal Justice
University of MD University College
Largo, MD12.2015
Skills
- Microsoft Office Suite
- Google Sheets
- Canvas LMS
- Elevate/WorkDay
- MFRI Apps
- ParScore/ParTest programs
- Zoom/Google Meet
- Adherence to MFRI policy/procedures for sensitive student/instructor information
- Participation in staff meetings
- Spreadsheet Creation to obtain MFRI Region IV Course Requests
- Spreadsheet Creation to track MFRI Region IV Course Requests to share with Region IV Coordinator & Technician
Certification
Fire Officer IV, Fire Instructor III, Fire Inspector III, Public Fire & Life Safety Educator I, Hazardous Materials Technician, Trench Rescue Technician, Confined Space Rescue Technician, Vehicle & Machinery Rescue Technician, FADO (Pump & Mobile Water Supply), Health & Safety Officer, Incident Safety Officer, EMS, Fire Suppression, Hazmat Ops, Special Operations, FEMA IS 100, FEMA IS 200, FEMA IS 300, FEMA IS 400, FEMA IS 700, FEMA IS 800, FEMA CERT Instructor Certification, FEMA/EMI IS-139 Exercise Design, WEB EOC Trained, National Fire Academy, Public Information Officer, National Fire Academy, Courtroom Testimony, National Fire Academy, Leadership II, Strategies for Personal Success
Timeline
Program Administrative Specialist
Maryland Fire & Rescue Institute
05.2024 - Current
Basic Life Support (BLS) Clinician Specialist
MIEMSS (Maryland Institute of Emergency System Services)
01.2023 - 02.2024
Adjunct Instructor
Hagerstown Comm College
07.2018 - 05.2020
Patient Access Registrar
Meritus Medical Center
04.2016 - 09.2019
Shift Manager
Antietam Call Center
09.2015 - 04.2016
Police Dispatcher
Frederick Police Department
08.2013 - 09.2015
Forensic Investigator
Office of the Chief Medical Examiner
09.2012 - Current
Emergency Communications Specialist
Frederick County Government
09.2011 - 08.2013
Emergency Medical Technician Evaluator
MIEMSS
08.2010 - Current
Training Officer-QAC DES
Queen Anne's Co. DES
09.2008 - 09.2011
Public Safety Dispatcher II-Communications Division
Queen Anne's Co. DES
07.2006 - 09.2008
Police Communications Operator I
Anne Arundel Co. Police Dept.
07.2005 - 07.2006
Emergency Services Instructor III (National Pro-Board & Maryland State Certified)
Maryland Fire & Rescue Institute
10.2003 - Current
Bachelor of Science - Investigative Forensics/Criminal Justice
University of MD University College
Similar Profiles
Brett VanZantBrett VanZant
Shift Commander at Singerly Fire CompanyShift Commander at Singerly Fire Company
James KeyJames Key
Regional Coordinator / Lecturer at UMD - Maryland Fire and Rescue InstituteRegional Coordinator / Lecturer at UMD - Maryland Fire and Rescue Institute
Ernest FoleyErnest Foley
Firefighter/EMT-B at Leonardo Fire Rescue (Pro Tec Fire Services Ltd.)Firefighter/EMT-B at Leonardo Fire Rescue (Pro Tec Fire Services Ltd.)
Jared MarlettJared Marlett
Carpenter at Willougby ConstructionCarpenter at Willougby Construction
Megan TullMegan Tull
Clinical Assistant at Pace Your LifeClinical Assistant at Pace Your Life