Nina M. E. Montes
Pomona,CA
Summary
Accomplished professional with an excellent background in business administration and exceptional customer service, honed at companies like Residential Bancorp. Skilled in organization and time management, adept at enhancing office efficiency and client satisfaction through proactive problem-solving and effective communication. Demonstrates a professional demeanor and telephone etiquette.
Overview
23
23
years of professional experience
Work History
Receptionist
HR Block/ Zamora Taxes
02.2020 - 04.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records. Cashier, filed accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist, Executive Secretary, Production Mngr
Residential Bancorp
08.2015 - 03.2018
- Produced appointments, assisted in Loan Originations.
- Provided excellent customer service.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Executive Sec. to the President, Notary Public
Pacific Investment
02.1997 - 01.2012
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information in a professional manner.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Organized and updated schedules for executives.
- Supported timely decision-making with thorough research and accurate data analysis.
- Enhanced overall office efficiency with proactive problem-solving skills applied to daily challenges or unexpected situations.
- Notarized Loan Documents, transaction coordinator.
- Investments Acquisitions, research and development.
Education
Associate of Science - Real Estate Management
Fullerton College
Fullerton, CA05.2024
Associate of Arts - French Foreign Language
Fullerton College
Fullerton, CA05.2023
Associate of Arts - Interdisciplinary Studies Emphasis Art Human Expre
Fullerton College
Fullerton, CA05.2023
Skills
- Business Administration
- Excellent Customer service
- Courteous and Professional
- Telephone professional etiquette
- Scheduling appointments
- Organization skills
- Time management
- Professional Demeanor
- Data Entry
- Verbal and written communication
Timeline
Receptionist
HR Block/ Zamora Taxes
02.2020 - 04.2020
Receptionist, Executive Secretary, Production Mngr
Residential Bancorp
08.2015 - 03.2018
Executive Sec. to the President, Notary Public
Pacific Investment
02.1997 - 01.2012
Associate of Science - Real Estate Management
Fullerton College
Associate of Arts - French Foreign Language
Fullerton College
Associate of Arts - Interdisciplinary Studies Emphasis Art Human Expre
Fullerton College
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