Summary
Overview
Work History
Education
Skills
Timeline
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Nina Nicole Bissmeyer

Mariposa,CA

Summary

Driven Customer Success Manager with proven record in enhancing customer experience and fostering strong relationships. Skilled in leveraging CRM tools to manage accounts, forecast growth, and track customer interactions. Demonstrated ability to lead cross-functional teams toward achieving key performance objectives while maintaining high levels of customer satisfaction. Proven success in implementing strategies that improve client retention rates and promote substantial business growth.

Overview

15
15
years of professional experience

Work History

VP of Customer Success

Evocative
Santa Clara, CA
09.2022 - 09.2024
  • Responsible for all customer renewals.
  • Led customer onboarding processes to enhance user experience and satisfaction.
  • Developed training materials for customer success team to improve service delivery.
  • Collaborated with cross-functional teams to identify customer needs and solutions.
  • Analyzed customer feedback to inform product improvements and support strategies.
  • Managed customer relationships by addressing inquiries and resolving issues promptly.
  • Implemented best practices for account management to strengthen client engagement.
  • Facilitated regular check-ins with clients to ensure ongoing satisfaction and retention.
  • Coordinated internal resources to support customers during product launches and updates.
  • Collaborated with product development team to design products that meet customer needs.
  • Developed and implemented customer success strategies to improve customer retention rates.
  • Conducted customer feedback surveys to identify areas of improvement in service delivery.
  • Built strong relationships with customers by proactively addressing their issues and concerns.
  • Coordinated with sales teams to ensure smooth transition from sales process to customer success activities.
  • Maintained relationships with key stakeholders within the company to ensure alignment between departments on customer success goals.
  • Generated reports highlighting key performance indicators related to overall health of the business's relationship with its customers.
  • Assisted in resolving escalated customer disputes in a timely manner.
  • Monitored KPIs related to customer satisfaction, loyalty, retention, and usage metrics.
  • Provided regular updates to senior management on CRM strategy effectiveness and customer insights.

RVP Customer Success

INAP
Santa Clara
08.2018 - 09.2022
  • Led customer onboarding processes to enhance user experience and satisfaction.
  • Oversaw the integration of new CRM software, improving efficiency and scalability of customer management processes.
  • Analyzed customer data to identify trends, behaviors, and opportunities for business growth.
  • Organized training sessions for staff on effective customer success practices.
  • Monitored KPIs related to customer satisfaction, loyalty, retention, and usage metrics.
  • Created and maintained up-to-date records of customer interactions, inquiries, and complaints.
  • Created programs designed to increase engagement among existing customers through rewards or discounts.
  • Coordinated with sales teams to ensure smooth transition from sales process to customer success activities.
  • Built strong relationships with customers by proactively addressing their issues and concerns.

CSM

INAP
Santa Clara, California
04.2014 - 08.2018
  • Renewals for all customers
  • Collaborated with internal stakeholders including Product Management, Marketing, Finance and Operations teams to ensure successful execution of initiatives.
  • Monitored customer feedback and reported trends to management.
  • Monitored and reported on service levels, customer satisfaction and other KPIs to senior management.
  • Identified and developed new sales opportunities through customer relationship management.
  • Developed and cultivated long-term relationships with prospects and customers to drive branch success.
  • Received feedback from customers regarding service provided and relayed it back to management team.
  • Collaborated with management team on special projects and initiatives related to store operations and customer service objectives.
  • Created detailed reports on customer interactions, issues, and resolutions for management review.

Corporate Sales Trainer

Cbeyond
Atlanta , GA
02.2012 - 04.2014
  • Developed training materials for corporate sales team engagement.
  • Collaborated with management to identify training needs and opportunities.
  • Conducted one-on-one coaching sessions to improve individual performance.
  • Created role-playing scenarios to simulate real-world sales situations.
  • Analyzed training outcomes to refine program content and delivery methods.
  • Coordinated onboarding processes for new sales team members effectively.

Senior Sales Executive

Cbeyond
Los Angeles, California
10.2009 - 02.2012
  • Engaged customers to identify needs and recommend suitable products.

Education

Bachelor of Science - Sociology

Cal State University of Long Beach
Long Beach, CA
05-2009

Skills

  • Customer relationship management
  • Customer success strategies
  • Onboarding processes
  • Sales strategy development
  • Cross-functional collaboration
  • Performance monitoring
  • Communication skills
  • Team leadership
  • Relationship building
  • Critical thinking
  • Collaboration
  • Excellent communication
  • Public speaking

Timeline

VP of Customer Success

Evocative
09.2022 - 09.2024

RVP Customer Success

INAP
08.2018 - 09.2022

CSM

INAP
04.2014 - 08.2018

Corporate Sales Trainer

Cbeyond
02.2012 - 04.2014

Senior Sales Executive

Cbeyond
10.2009 - 02.2012

Bachelor of Science - Sociology

Cal State University of Long Beach

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