Nina Fowler
Somerset,USA
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
5
5
years of professional experience
Work History
Sales Associate
SMCP- Sandro, Maje, Claudie Pierlot, De Fursac
03.2024 - Current
- Selected for the company’s exclusive Stylist Program in recognition of sales performance and styling expertise
- Lead personalized fashion consultations and build strong client relationships, resulting in increased repeat business
- Review store data and trend report to refine selling strategies, boosting client retention and overall sales
- Foster an inclusive and motivating environment among peers to support team-based success
Client Advisor
Tiffany & Co
10.2023 - 12.2023
- Built curated client experiences by anticipating needs and leveraging in-depth product knowledge.
- Managed complex logistics and inventory coordination across North America, supporting premium service standards
- Elevated brand representation through tailored recommendations and high-touch service in luxury setting
- Seasonal
Sales Professional
Bloomingdale’s
11.2022 - 10.2023
- Cultivated client relationships and promoted loyalty program enrollment to drive long-term engagement
- Increased store sales via personalized service and proactive client styling
- Communicated brand campaigns and promotions with clarity and enthusiasm engaging diverse clientele
Support Associate
GOAT Group
08.2021 - 08.2022
- Managed quality control and order fulfillment in a fast-paced resale environment, ensuring timely delivery and operational accuracy
- Resolved customer issues and coordinated digital communication between buyers and sellers in high-volume operations
- Supported inventory management and fulfillment processes to maintain accuracy in dynamic workflows
Customer Service Associate
Investors Bank
06.2020 - 08.2021
- Processed customer financial transactions and educated clients on products and services in a regulated environment
- Ensured accuracy and compliance during end of day balancing, consistently recognized for precision
- Delivered friendly, professional service to support client satisfaction and retention
Education
Master of Professional Studies - Retail Merchandising & Management
LIM College
New York, NY05-2026
Bachelor of Science - Business Administration Management
Montclair State University
Montclair, NJ05-2023
Skills
- Sales & Upselling strategies
- Teamwork and collaboration
- Relationship building & Styling
- Money handling
- Visual Merchandising & Presentation
- Microsoft Office (Excel, Word)
- Trend forecasting & Luxury Brand Expertise
Timeline
Sales Associate
SMCP- Sandro, Maje, Claudie Pierlot, De Fursac
03.2024 - Current
Client Advisor
Tiffany & Co
10.2023 - 12.2023
Sales Professional
Bloomingdale’s
11.2022 - 10.2023
Support Associate
GOAT Group
08.2021 - 08.2022
Customer Service Associate
Investors Bank
06.2020 - 08.2021
Master of Professional Studies - Retail Merchandising & Management
LIM College
Bachelor of Science - Business Administration Management
Montclair State University