Nina Ricci Zepeda

Support enterprise-wide implementation of Oracle Health (Cerner) electronic health record systems across hospital and ambulatory settings. Partner with clinical, operational, revenue cycle, and IT stakeholders to analyze current-state workflows and design optimized future-state solutions, supporting healthcare operations, enterprise registration, scheduling, and patient access functions. Translate business and clinical requirements into system configurations, workflow design, and integrated testing to ensure alignment with organizational goals and regulatory standards. Deliver end-user and super-user training, develop workflow and training documentation, and provide go-live and post-implementation support to drive system adoption, operational efficiency, and data integrity.

Provide operational leadership and oversight for front-end revenue cycle functions, ensuring accuracy, compliance, and performance across patient access workflows. Conduct quality assurance audits of patient accounts to ensure adherence to payer requirements, regulatory standards, and organizational policies. Partner with clinical, financial, and administrative stakeholders to implement workflow enhancements that improve reimbursement outcomes, operational efficiency, and patient experience. Perform medical necessity and authorization reviews using ICD-10 and CPT coding to ensure appropriate documentation, compliance with payer policies, and reduction of claim denials.

Led operational leadership for patient access teams, ensuring efficient front-end revenue cycle operations and achievement of performance metrics. Delegate and prioritize work assignments to support optimal staffing coverage, patient throughput, and service delivery across registration and scheduling workflows. Monitored and managed key performance indicators to enhance patient satisfaction, reduce wait times, improve registration accuracy, and maintain compliance standards. Analyze operational and performance data to identify bottlenecks, implement workflow improvements, and support continuous process optimization. Acted as liaison between patient access staff, hospital leadership, and clinical partners to resolve operational challenges, reinforce best practices, and advance quality and compliance initiatives. Coach and support team members to improve performance, maintain accountability, and ensure alignment with organizational goals.

Provide bedside financial counseling to patients and families in the emergency department, assisting them in understanding insurance coverage, financial responsibility, and available financial assistance programs. Verify insurance benefits, complete patient registration, and ensure accurate demographic and coverage data to support timely billing and reimbursement. Educate patients on payment options and hospital financial resources to improve patient experience, compliance, and financial outcomes.

Supported health system redesign initiatives by assessing current-state clinical and administrative workflows, and collaborating with multidisciplinary teams to develop and test improved future-state processes. Participated in departmental performance improvement meetings to identify workflow inefficiencies, evaluate operational challenges, and design process optimization strategies aimed at improving efficiency, quality, and staff experience.

Assisted with change management and continuous improvement efforts by supporting staff preparation for Lean Six Sigma certification, including exposure to process mapping, root cause analysis, and performance measurement methodologies.

Delivered high-volume customer service during live events by engaging guests before and after shows to promote merchandise and increase sales. Managed cash and card transactions accurately while maintaining organized merchandise displays in alignment with merchandising standards. Contributed to a positive guest experience in a fast-paced, high-traffic environment.