Nina Vincent
Harvest,AL
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Overview
25
25
years of professional experience
Work History
Operations Manager
Huntsville Hospital Main
Huntsville , AL
05.2000 - Current
- Managed daily operations to ensure efficient patient flow and service delivery.
- Supervised staff scheduling to optimize coverage and meet departmental needs.
- Coordinated with healthcare teams to streamline operational processes and enhance care delivery.
- Developed training programs for team members to enhance skills and performance.
- Analyzed operational data to identify trends and improve workflow efficiency.
- Facilitated communication between departments to address issues promptly and effectively.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Operations Manager
Huntsville Hospital Main
Huntsville AL, AL
05.2000 - Current
- Managed daily operations to ensure efficient patient flow and service delivery.
- Supervised staff scheduling to optimize coverage and meet departmental needs.
- Coordinated with healthcare teams to streamline operational processes and enhance care delivery.
- Developed training programs for team members to enhance skills and performance.
- Facilitated communication between departments to address issues promptly and effectively.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Education
Associate Health Care - Health Care Management
Virginia College
Huntsville AL, AL05-1999
Skills
- Operational management
- Staff scheduling
- Training program development
- Process improvement
- Customer service
- Team coordination
- Employee recruitment
- Policy implementation
- Workflow optimization
- Conflict resolution
- Performance evaluation
- Effective communication
- Troubleshooting and problem solving
- Management
- Decision-making
- Organizational management
Accomplishments
- Employee of the month in August 2024
References
References available upon request.
Timeline
Operations Manager
Huntsville Hospital Main
05.2000 - Current
Operations Manager
Huntsville Hospital Main
05.2000 - Current
Associate Health Care - Health Care Management
Virginia College
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