Nindum Chiamba
IT Support Specialist
Glenn Dale,United States
Summary
Seeking a fulfilling position as an Information Technology major that offers growth opportunities and allows me to fully utilize my skills, experience, and abilities to achieve professional growth while being a resource. I strongly believe that my knowledge, skill sets, and ability to work closely with others will be a valuable asset to your esteemed organization.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
IT Support Specialist
Beta Health Weight Management & Medispa
Glenn Dale, MD
02.2021 - Current
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Researched new technologies to boost information security.
- Resolved Internet and wireless and wired network access problems.
- Installed application software and upgrades, virus protection, and drivers.
- Developed new product design modifications.
IT Intern
Prince George's County Government
Largo , MD
07.2022 - 08.2022
- Supported IT department in handling technology rollout and maintenance.
- Helped department set up equipment for meetings, events and operations.
- Supported team needs with research and problem-solving abilities.
- Tested integrated software and tools for data processing systems.
Education
Associate of Applied Science - Information Technology
Prince George's Community College
Upper Marlboro, MD 08.2021 - 05.2023
Certificate - Computer Service Technology Certificate
Prince George's Community College
Upper Marlboro, MD 08.2021 - 01.2023
Certificate - CompTIA A+ Preparation Certificate
Prince George's Community College
Upper Marlboro, MD 08.2021 - 01.2023
Skills
Mobile device management
Certification
Computer Service Technology Certificate
Timeline
Computer Service Technology Certificate
01-2023
IT Intern
Prince George's County Government
07.2022 - 08.2022
Associate of Applied Science - Information Technology
Prince George's Community College
08.2021 - 05.2023
Certificate - Computer Service Technology Certificate
Prince George's Community College
08.2021 - 01.2023
Certificate - CompTIA A+ Preparation Certificate
Prince George's Community College
08.2021 - 01.2023
IT Support Specialist
Beta Health Weight Management & Medispa
02.2021 - Current
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