Nine Alice Winter
New York,NY
Summary
Multi-lingual hard working individual ready to go the extra mile to provide exceptional customer service. Strong belief that the moment we truly age is the moment we stop wanting to learn.
Overview
10
10
years of professional experience
Work History
Shift Leader
Starbucks
Manhattan, NY
02.2018 - Current
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Analyzed sales figures and identified areas for improvement.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Conducted performance reviews and provided staff with feedback and guidance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Head Barista
Cafe D'Avignon
Manhattan, NY
06.2020 - 11.2021
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
Assistant Framing Manager
Michaels Craft Store
Manhattan, NY
06.2016 - 06.2021
- Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
- Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
- Responded to customer requests for products, services, and company information.
- Increased efficiency and team productivity by promoting operational best practices.
Assistant Manger
Backstreet Gallery And Framing
New Rochelle, NY
01.2013 - 07.2017
- Coordinated with vendors and suppliers to source materials and equipment needed for production.
- Created and enriched online gallery listings to draw international interest and promote works for sale.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Bachelor of Science - Neuroscience
Arizona State University
New York03.2021
Skills
- Guest Satisfaction
- Critical Thinking
- Customer Satisfaction
- Interpersonal Communication
Timeline
Head Barista
Cafe D'Avignon
06.2020 - 11.2021
Shift Leader
Starbucks
02.2018 - Current
Assistant Framing Manager
Michaels Craft Store
06.2016 - 06.2021
Assistant Manger
Backstreet Gallery And Framing
01.2013 - 07.2017
Bachelor of Science - Neuroscience
Arizona State University