Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ninel Zenteno-Morin

Wichita

Summary

Dynamic Marketing Associate with proven success at Core Acquisitions in enhancing customer retention through exceptional service and effective team collaboration. Skilled in market analysis and bilingual communication, I fostered a positive work environment and improved operational efficiency, significantly boosting guest satisfaction and loyalty.

Overview

4
4
years of professional experience

Work History

Marketing Associate

Core Acquisitions
12.2024 - Current
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.

Human Resources Specialist

Army Reserve
07.2024 - Current
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.

Waitress Trainer

Cheddar’s Scratch Kitchen
03.2024 - 06.2024
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
  • Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.

Cashier Team Lead

Ross Dress for Less
01.2023 - 06.2024
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Restocked and organized merchandise in front lanes.

Waitress Supervisor

Menudos Norteños
06.2021 - 05.2022
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.

Education

Some College - Criminal Justice

WSU Tech
Wichita, KS

High School Diploma -

Wichita North High School
Wichita, KS
05.2024

Skills

  • Time management
  • Market analysis
  • Marketing campaign development
  • Customer retention
  • Team collaboration
  • Team leadership
  • Relationship building
  • Client retention
  • Bilingual fluency
  • Bilingual communication

Languages

Spanish
Native or Bilingual

Timeline

Marketing Associate

Core Acquisitions
12.2024 - Current

Human Resources Specialist

Army Reserve
07.2024 - Current

Waitress Trainer

Cheddar’s Scratch Kitchen
03.2024 - 06.2024

Cashier Team Lead

Ross Dress for Less
01.2023 - 06.2024

Waitress Supervisor

Menudos Norteños
06.2021 - 05.2022

Some College - Criminal Justice

WSU Tech

High School Diploma -

Wichita North High School

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Ninel Zenteno-Morin