Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nineth Sofia McNutt

Bay Point,CA

Summary

To put into practice my 25 years of experience, knowledge and skills in patient care and office duties.

Overview

32
32
years of professional experience

Work History

Referral Coordinator, Receptionist, Front Desk

Diablo Valley Pediatrics
07.1999 - 12.2024
  • Contributed to practice growth by maintaining positive relationships with patients, doctors and nurse practitioners for over 25 years
  • Answered phones and scheduled appointments using a multi-line telephone system
  • Checked out patients and other Front Desk Operations
  • Enhanced patient satisfaction with timely coordination of referrals and authorizations.
  • Provided exceptional customer service addressing patient concerns and inquiries regarding the referral process.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Provided thorough follow-up support after completion of referred services, ensuring proper billing procedures were followed.
  • Managed electronic health records efficiently, safeguarding sensitive patient information and ensuring HIPAA while expediting the referral process.
  • Played key role in answering non referral related questions and liaison between patient and provider.
  • Checked in patients when needed

Contract Analyst

FHP/TakeCare
10.1992 - 11.1995
  • Worked as contract analyst in a fast paced health maintenance organization.
  • Reviewed and updated group contract renewals and cancellations.
  • Answered phone an performed clerical duties and data entry
  • Provided training to team members on contract management and clerical duties.

Education

Graduate Certificate - Medical Assistant

Med Help Training School
01-1992

High School Diploma -

Pittsburg High School
Pittsburg, CA
06-1988

Skills

  • Pre-authorizations
  • Referrals
  • Epic systems
  • Appointment scheduling
  • Multi-line telephone systems
  • Medical terminology
  • Client care and satisfaction
  • Followed appropriate patient check out/check in policies and procedures
  • Multitasking/Prioritizing
  • Time management
  • Calm, positive and professional

Timeline

Referral Coordinator, Receptionist, Front Desk

Diablo Valley Pediatrics
07.1999 - 12.2024

Contract Analyst

FHP/TakeCare
10.1992 - 11.1995

Graduate Certificate - Medical Assistant

Med Help Training School

High School Diploma -

Pittsburg High School

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Nineth Sofia McNutt