Nineth Sofia McNutt
Bay Point,CA
Summary
To put into practice my 25 years of experience, knowledge and skills in patient care and office duties.
Overview
32
32
years of professional experience
Work History
Referral Coordinator, Receptionist, Front Desk
Diablo Valley Pediatrics
2299 Bacon St., #7, Concord, CA 94520
07.1999 - 12.2024
- Contributed to practice growth by maintaining positive relationships with patients, doctors and nurse practitioners for over 25 years
- Answered phones and scheduled appointments using a multi-line telephone system
- Checked out patients and other Front Desk Operations
- Enhanced patient satisfaction with timely coordination of referrals and authorizations.
- Provided exceptional customer service addressing patient concerns and inquiries regarding the referral process.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Provided thorough follow-up support after completion of referred services, ensuring proper billing procedures were followed.
- Managed electronic health records efficiently, safeguarding sensitive patient information and ensuring HIPAA while expediting the referral process.
- Played key role in answering non referral related questions and liaison between patient and provider.
- Checked in patients when needed
Contract Analyst
FHP/TakeCare
Concord, CA
10.1992 - 11.1995
- Worked as contract analyst in a fast paced health maintenance organization.
- Reviewed and updated group contract renewals and cancellations.
- Answered phone an performed clerical duties and data entry
- Provided training to team members on contract management and clerical duties.
Education
Graduate Certificate - Medical Assistant
Med Help Training School
01-1992
High School Diploma -
Pittsburg High School
Pittsburg, CA06-1988
Skills
- Pre-authorizations
- Referrals
- Epic systems
- Appointment scheduling
- Multi-line telephone systems
- Medical terminology
- Client care and satisfaction
- Followed appropriate patient check out/check in policies and procedures
- Multitasking/Prioritizing
- Time management
- Calm, positive and professional
Timeline
Referral Coordinator, Receptionist, Front Desk
Diablo Valley Pediatrics
07.1999 - 12.2024
Contract Analyst
FHP/TakeCare
10.1992 - 11.1995
Graduate Certificate - Medical Assistant
Med Help Training School
High School Diploma -
Pittsburg High School