Ninette Hodge
University Place,United States
Summary
Experienced professional with a strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Recognized for ability to foster a collaborative team environment and adapt to changing needs to ensure customer satisfaction. Possesses skills to efficiently handle multiple tasks, leveraging empathy and active listening to build trust with customers and team members.
Overview
15
15
years of professional experience
Work History
Nanny/Babysitter
Self Employed
10.2010 - Current
- Provided children with positive reinforcement
- Organized enticing plans and events in order to grant desired entertainment throughout the weeks
- Modeled appropriate social behaviors and encouraged concern for others
- Supervised children while parents were on vacation, business trips and weekend getaways
- Affectionately cared for children, ages newborn to 12
Front Desk Coordinator
LA Fitness
12.2019 - 12.2023
- Greeted and scheduled members, confirmed appointments
- Set appointments as well as perform follow-up calls regarding questions
- Handled appointment scheduling, took payments, and performed all reception duties
- Checked members in and out of the facility
- Independently opened and closed facility on a daily basis
- Answered multi-line phone, scheduled appointments, and processed payments
- Occasionally helped sales team with tours, memberships, and activating guest passes
Customer Service Agent
Alaska Airlines
04.2022 - 08.2022
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Dietary Aide
Agility Health and Rehabilitation
08.2021 - 04.2022
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
Education
High School Diploma -
Pear Blossom Private School
MS01.2014
Skills
- Willingness to learn
- Interpersonal skills
- Communication skills
- Service-oriented
- Proficient in Microsoft Office
- Keyboard skills
- Flexible schedule
- Positive attitude
- Decision-making skills
- Problem-solving skills
- Attention to detail
- Friendly
- Reliability and trustworthiness
Timeline
Customer Service Agent
Alaska Airlines
04.2022 - 08.2022
Dietary Aide
Agility Health and Rehabilitation
08.2021 - 04.2022
Front Desk Coordinator
LA Fitness
12.2019 - 12.2023
Nanny/Babysitter
Self Employed
10.2010 - Current
High School Diploma -
Pear Blossom Private School
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