Ninette Perez
Levittown
Summary
Social welfare professional with background in assessing client needs and administering public assistance programs. Known for fostering collaborative environments and achieving impactful results through adaptive problem-solving. Adept in case management, eligibility determination, and client advocacy, with focus on reliability and flexibility.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Social Welfare Examiner
Nassau County Department of Social Services
11.2012 - Current
- Completed thorough investigations for state to minimize fraud, waste and abuse of welfare program.
- Improved client satisfaction by conducting thorough assessments of social welfare eligibility and providing timely assistance.
- Facilitated communication between clients and other agencies as needed, ensuring seamless coordination of services.
- Managed sensitive client information with utmost confidentiality, adhering strictly to privacy regulations.
- Endured accuracy of applicant's eligibility by compiling, recording and evaluating financial data provided by applicant.
- Participated in community outreach events to promote awareness of social welfare programs and services available to eligible individuals.
- Consistently met or exceeded performance metrics in areas such as caseload management, timeliness, and accuracy of determinations.
- Ensured compliance with federal, state, and local regulations by staying current on policy updates and implementing changes accordingly.
- Assisted applicants in coordinating and referring to other appropriate social service agencies.
- Managed caseload of 150 applicants, consistently reviewing income eligibility via statewide verification system.
Dental Customer Service Rep
Healthplex
10.2009 - 10.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Medical Marketing Representative
Affinity Health Plan
05.2000 - 02.2008
- Educated clients on available insurance products, empowering them to make informed decisions about their coverage needs.
- Delivered personalized service to clients.
- Participated in community events as a representative of the agency, effectively raising brand awareness and generating new leads.
- Sought out new clientele through telephone, email and face-to-face contact to generate new prospective clients.
- Implemented targeted marketing strategies to attract new business prospects in competitive markets.
- Completed 200 applications to secure immediate insurance coverage for clients.
- Generated leads through cold-calling, networking and other outreach methods.
Education
Associate of Science - Social Work
Nassau Community College
Garden City, NY04-2009
High School Diploma -
Uniondale HS
Uniondale, NY06-1998
Skills
- Oral communication
- Eligibility determination
- Benefits administration
- Policy interpretation
- Interviewing techniques
- Client assessment
- Teamwork
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
- Active listening
- Case documentation
- Decision-making
- Relationship building
- Patient support
- Client advocacy
Certification
- Adolescent and Adult Mental Health Training
- CPR course
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Social Welfare Examiner
Nassau County Department of Social Services
11.2012 - Current
Dental Customer Service Rep
Healthplex
10.2009 - 10.2012
Medical Marketing Representative
Affinity Health Plan
05.2000 - 02.2008
Associate of Science - Social Work
Nassau Community College
High School Diploma -
Uniondale HS
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