Niney Deysie
Maricopa,AZ
Summary
Dynamic food and beverage management professional with extensive experience overseeing high-volume operations and driving customer satisfaction. Proven ability to enhance service quality through strategic planning and effective team leadership, ensuring operational excellence in fast-paced environments. Expertise in inventory management and team coordination contributes to optimized performance and sustained high standards. Committed to fostering a culture of excellence that elevates guest experiences and team morale.
Overview
15
15
years of professional experience
Work History
Food and Beverage Manager
Twin Arrows Navajo Casino Resort
Flagstaff, Arizona
10.2021 - 07.2023
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
Food and Beverage Supervisor
Twin Arrows Navajo Casino Resort
Flagstaff, Arizona
11.2017 - 10.2021
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
- Contributed to overall restaurant profitability by diligently monitoring expenses such as labor costs, supplies purchases, utilities charges.
- Developed strong relationships with vendors to negotiate favorable pricing terms, resulting in reduced food costs without sacrificing quality.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
Server
The Turquoise Room
03.2016 - 09.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Twin Arrows Navajo Casino Resort
Flagstaff, Arizona
04.2013 - 03.2016
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
Assistant Manager
Body Central of America
Baton Rouge, Louisiana
10.2011 - 02.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Housekeeping
Quality Inn
Winslow, Arizona
05.2011 - 07.2011
- Collaborated with hotel management to develop strategies for continuous improvement in housekeeping operations.
- Improved guest satisfaction by promptly addressing and resolving housekeeping issues.
- Coordinated with housekeeping to ensure timely room availability and optimal cleanliness standards.
- Collaborated with housekeeping staff to ensure rooms were ready for incoming guests on time.
- Monitored room inventory closely, working with housekeeping to maximize available rooms for incoming guests.
- Improved operational efficiency by implementing new housekeeping processes and procedures.
- Provided essential housekeeping services, creating clean and comfortable home environments for clients.
- Collaborated with housekeeping and maintenance teams to resolve guest issues promptly and effectively.
- Maintained a safe work environment through regular housekeeping and adherence to company safety protocols.
- Ensured smooth lounge operations by effectively coordinating with catering, housekeeping, and other departments.
Hotel Desk Clerk
Quality Inn
Winslow, Arizona
05.2011 - 07.2011
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Trained new employees on hotel policies and procedures, fostering a strong team environment focused on customer service excellence.
- Ensured compliance with all safety regulations and company policies regarding guest privacy and data security protocols at the front desk area.
- Handled phone calls professionally, directing inquiries to appropriate departments as needed.
- Increased hotel occupancy rates by up-selling available rooms and promoting special offers when applicable.
- Implemented an organized filing system for guest records, improving ease of access for future reference purposes.
- Assisted guests with reservations, making necessary adjustments to accommodate special requests.
- Assisted in coordinating event bookings such as weddings or conferences held within the hotel property, liaising with event planners and other departments to ensure smooth execution.
- Organized daily schedules for front desk staff, maintaining optimal coverage during peak hours and minimizing overtime costs.
- Maintained accurate records of room availability, ensuring timely updates to booking systems.
Server/Supervisor
Captain Tony's
Winslow, Arizona
08.2008 - 03.2011
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Coordinated staff schedules to ensure adequate coverage during busy periods without sacrificing quality of service or employee satisfaction.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
- Improved communication among staff members through regular team meetings and open discussion forums.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Consistently met or exceeded sales targets by effectively promoting daily specials and suggesting appropriate meal pairings.
Hotel Desk Clerk/ Supervisor
Quality Inn
Baton Rouge, Louisiana
08.2008 - 10.2010
- Coordinated with maintenance staff to address any reported issues or general upkeep tasks efficiently.
- Maintained a clean and inviting reception area, creating a positive first impression for guests upon arrival at the hotel.
- Streamlined check-in and check-out processes for increased efficiency and reduced waiting times.
- Developed rapport with repeat customers, building loyalty through personalized interactions and attentive service.
- Provided local area information and recommendations to enhance guests'' overall experience during their stay.
- Managed financial transactions accurately, balancing cash drawers at the end of each shift.
- Resolved guest complaints in a timely manner, ensuring satisfactory outcomes for both parties involved.
- Improved communication between departments by regularly attending meetings and sharing pertinent information related to guest interactions or concerns promptly among colleagues.
- Conducted regular inventory checks of office supplies, placing orders proactively to avoid shortages that could impact operations negatively.
- Completed late check-ins and directed guests to rooms and facilities.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Phoenix, AZ10-2030
No Degree - Medical Billing and Coding
Northland Pioneer College
Winslow, AZHigh School - undefined
Forest High School
Forest, LouisianaNo Degree - Early Child Development
Louisiana State University
Baton Rouge, Louisiana01.2008
Skills
- Food service management
- Budget management
- Workforce management
- Knowledge of sanitation standards
- Understanding of hygiene regulations
- Supply procurement
- Operational management
- Guest services management
- Employee training
- Team leadership
- Service excellence
- Inventory control
- Conducting employee performance evaluations
Accomplishments
- Camp counselor while a member of 4-H.
- Represented my school and won second place statewide in Agriculture Science in FFA.
Timeline
Food and Beverage Manager
Twin Arrows Navajo Casino Resort
10.2021 - 07.2023
Food and Beverage Supervisor
Twin Arrows Navajo Casino Resort
11.2017 - 10.2021
Server
The Turquoise Room
03.2016 - 09.2016
Server
Twin Arrows Navajo Casino Resort
04.2013 - 03.2016
Assistant Manager
Body Central of America
10.2011 - 02.2012
Housekeeping
Quality Inn
05.2011 - 07.2011
Hotel Desk Clerk
Quality Inn
05.2011 - 07.2011
Server/Supervisor
Captain Tony's
08.2008 - 03.2011
Hotel Desk Clerk/ Supervisor
Quality Inn
08.2008 - 10.2010
High School - undefined
Forest High School
Bachelor of Science - Business Administration And Management
University of Phoenix
No Degree - Medical Billing and Coding
Northland Pioneer College
No Degree - Early Child Development
Louisiana State University