Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Niney Deysie

Maricopa,AZ

Summary

Dynamic food and beverage management professional with extensive experience overseeing high-volume operations and driving customer satisfaction. Proven ability to enhance service quality through strategic planning and effective team leadership, ensuring operational excellence in fast-paced environments. Expertise in inventory management and team coordination contributes to optimized performance and sustained high standards. Committed to fostering a culture of excellence that elevates guest experiences and team morale.

Overview

15
15
years of professional experience

Work History

Food and Beverage Manager

Twin Arrows Navajo Casino Resort
10.2021 - 07.2023
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Resolved customer complaints involving food or beverage quality and service.
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Maintained highest standards for beverage quality and service.
  • Organized successful special events that contributed to increased sales figures.
  • Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.

Food and Beverage Supervisor

Twin Arrows Navajo Casino Resort
11.2017 - 10.2021
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
  • Contributed to overall restaurant profitability by diligently monitoring expenses such as labor costs, supplies purchases, utilities charges.
  • Developed strong relationships with vendors to negotiate favorable pricing terms, resulting in reduced food costs without sacrificing quality.
  • Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
  • Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.

Server

The Turquoise Room
03.2016 - 09.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

Twin Arrows Navajo Casino Resort
04.2013 - 03.2016
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Assistant Manager

Body Central of America
10.2011 - 02.2012
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.

Housekeeping

Quality Inn
05.2011 - 07.2011
  • Collaborated with hotel management to develop strategies for continuous improvement in housekeeping operations.
  • Improved guest satisfaction by promptly addressing and resolving housekeeping issues.
  • Coordinated with housekeeping to ensure timely room availability and optimal cleanliness standards.
  • Collaborated with housekeeping staff to ensure rooms were ready for incoming guests on time.
  • Monitored room inventory closely, working with housekeeping to maximize available rooms for incoming guests.
  • Improved operational efficiency by implementing new housekeeping processes and procedures.
  • Provided essential housekeeping services, creating clean and comfortable home environments for clients.
  • Collaborated with housekeeping and maintenance teams to resolve guest issues promptly and effectively.
  • Maintained a safe work environment through regular housekeeping and adherence to company safety protocols.
  • Ensured smooth lounge operations by effectively coordinating with catering, housekeeping, and other departments.

Hotel Desk Clerk

Quality Inn
05.2011 - 07.2011
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Trained new employees on hotel policies and procedures, fostering a strong team environment focused on customer service excellence.
  • Ensured compliance with all safety regulations and company policies regarding guest privacy and data security protocols at the front desk area.
  • Handled phone calls professionally, directing inquiries to appropriate departments as needed.
  • Increased hotel occupancy rates by up-selling available rooms and promoting special offers when applicable.
  • Implemented an organized filing system for guest records, improving ease of access for future reference purposes.
  • Assisted guests with reservations, making necessary adjustments to accommodate special requests.
  • Assisted in coordinating event bookings such as weddings or conferences held within the hotel property, liaising with event planners and other departments to ensure smooth execution.
  • Organized daily schedules for front desk staff, maintaining optimal coverage during peak hours and minimizing overtime costs.
  • Maintained accurate records of room availability, ensuring timely updates to booking systems.

Server/Supervisor

Captain Tony's
08.2008 - 03.2011
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
  • Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
  • Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
  • Coordinated staff schedules to ensure adequate coverage during busy periods without sacrificing quality of service or employee satisfaction.
  • Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
  • Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
  • Improved communication among staff members through regular team meetings and open discussion forums.
  • Enhanced customer satisfaction by providing efficient and friendly service to guests.
  • Consistently met or exceeded sales targets by effectively promoting daily specials and suggesting appropriate meal pairings.

Hotel Desk Clerk/ Supervisor

Quality Inn
08.2008 - 10.2010
  • Coordinated with maintenance staff to address any reported issues or general upkeep tasks efficiently.
  • Maintained a clean and inviting reception area, creating a positive first impression for guests upon arrival at the hotel.
  • Streamlined check-in and check-out processes for increased efficiency and reduced waiting times.
  • Developed rapport with repeat customers, building loyalty through personalized interactions and attentive service.
  • Provided local area information and recommendations to enhance guests'' overall experience during their stay.
  • Managed financial transactions accurately, balancing cash drawers at the end of each shift.
  • Resolved guest complaints in a timely manner, ensuring satisfactory outcomes for both parties involved.
  • Improved communication between departments by regularly attending meetings and sharing pertinent information related to guest interactions or concerns promptly among colleagues.
  • Conducted regular inventory checks of office supplies, placing orders proactively to avoid shortages that could impact operations negatively.
  • Completed late check-ins and directed guests to rooms and facilities.

Education

Bachelor of Science - Business Administration And Management

University of Phoenix
Phoenix, AZ
10-2030

No Degree - Medical Billing and Coding

Northland Pioneer College
Winslow, AZ

High School - undefined

Forest High School
Forest, Louisiana

No Degree - Early Child Development

Louisiana State University
Baton Rouge, Louisiana
01.2008

Skills

  • Food service management
  • Budget management
  • Workforce management
  • Knowledge of sanitation standards
  • Understanding of hygiene regulations
  • Supply procurement
  • Operational management
  • Guest services management
  • Employee training
  • Team leadership
  • Service excellence
  • Inventory control
  • Conducting employee performance evaluations

Accomplishments

  • Camp counselor while a member of 4-H.
  • Represented my school and won second place statewide in Agriculture Science in FFA.

Timeline

Food and Beverage Manager

Twin Arrows Navajo Casino Resort
10.2021 - 07.2023

Food and Beverage Supervisor

Twin Arrows Navajo Casino Resort
11.2017 - 10.2021

Server

The Turquoise Room
03.2016 - 09.2016

Server

Twin Arrows Navajo Casino Resort
04.2013 - 03.2016

Assistant Manager

Body Central of America
10.2011 - 02.2012

Housekeeping

Quality Inn
05.2011 - 07.2011

Hotel Desk Clerk

Quality Inn
05.2011 - 07.2011

Server/Supervisor

Captain Tony's
08.2008 - 03.2011

Hotel Desk Clerk/ Supervisor

Quality Inn
08.2008 - 10.2010

High School - undefined

Forest High School

Bachelor of Science - Business Administration And Management

University of Phoenix

No Degree - Medical Billing and Coding

Northland Pioneer College

No Degree - Early Child Development

Louisiana State University

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Niney Deysie