Ninfa Goday
Homestead,FL
Summary
Customer service professional with a strong background in supporting clients through inquiries, problem resolution, and account management. Skilled at fostering positive relationships, ensuring customer satisfaction, and addressing needs with efficiency and empathy. Experienced in navigating complex processes and delivering clear communication to help clients make informed decisions.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Americas Best Benefits
08.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Educate members on available benefits, coverage options, and financial assistance to enhance satisfaction.
- Assist members with ACA plan selection, renewals, and eligibility to ensure continuous coverage.
- Resolve billing and coverage issues quickly to prevent lapses in enrollment.
Lead Customer Service Representative
Prince Health Group
12.2023 - 08.2024
- Provide exceptional service to customers, addressing inquiries and policy updates in a clear and timely manner.
- Guide customers through complex plan options, offering tailored recommendations to ensure understanding.
- Resolve issues quickly by collaborating with internal teams and insurance carriers.
- Mentor and train new team members, improving overall team performance.
- Ensure compliance with regulatory requirements, and maintain accurate plan documents to uphold customer satisfaction.
Independent Health Insurance Agent
Healthmarkets Insurance
03.2023 - 12.2023
- Assist clients in selecting health insurance plans based on their specific needs and preferences.
- Foster long-term client relationships through consistent follow-ups and issue resolution.
- Actively manage accounts, ensuring smooth communication and updates regarding policy changes, billing, and claims.
- Provide clear, accessible information on insurance products to build customer trust and satisfaction.
Member Services Manager
Hammocks Community Association
04.2022 - 11.2022
- Lead a team in providing excellent customer service, swiftly addressing member concerns.
- Resolve disputes with empathy and clear communication to ensure positive outcomes.
- Conduct training sessions to improve customer service skills, empowering team members.
- Implement new procedures, increasing customer satisfaction and service efficiency.
Export Coordinator
Richemont Latin America & Caribbean
01.2010 - 04.2021
- Developed relationships with overseas agents, freight forwarders, and customs brokers to facilitate smooth exports.
- Resolved any issues that may arise during the export process by communicating effectively with relevant parties, such as customs officials, carriers, and freight forwarders.
• Ensured timely collection of payments from customers by following up on outstanding invoices. - Processed applications for licenses required for certain types of exports or imports.
Foreign Trade Zone Operator
Richemont Latin America & Caribbean
03.2006 - 04.2021
- Managed customer inquiries related to export documentation in a professional manner.
- Analyzed data received from various sources for accuracy before inputting it into the system.
- Prepared, reviewed, and processed all export documentation, including invoices, packing lists, and bills of lading.
- Compiled and maintained complete records of export shipments for compliance with international regulations.
Account Manager
Cargill Meat Solutions Corporation
05.2001 - 01.2006
- Manage key client accounts, providing solutions and ensuring client satisfaction.
- Conduct regular follow-ups to address client feedback and reinforce loyalty.
- Proactively track client preferences and pain points to improve service delivery.
- Utilize CRM tools to maintain accurate customer records and manage relationships effectively.
Education
Bachelor of Science -
University of Phoenix
Tempe, AZHigh School Diploma -
Miami Senior Highschool
Skills
- Bilingual: fluent in English and Spanish
- Customer Relationship Management
- Issue Resolution and Problem Solving
- Effective communication and active listening
- Team Leadership and Staff Training
- Client Engagement and Retention
- CRM software and technical support
- Compliance and Regulatory Knowledge (HIPAA, Export/Import)
Certification
- 2-40 health insurance license
- Hazmat Certifications
- Import Export Seminars
- Foreign Trade Zone Operations
Timeline
Customer Service Representative
Americas Best Benefits
08.2024 - 01.2025
Lead Customer Service Representative
Prince Health Group
12.2023 - 08.2024
Independent Health Insurance Agent
Healthmarkets Insurance
03.2023 - 12.2023
Member Services Manager
Hammocks Community Association
04.2022 - 11.2022
Export Coordinator
Richemont Latin America & Caribbean
01.2010 - 04.2021
Foreign Trade Zone Operator
Richemont Latin America & Caribbean
03.2006 - 04.2021
Account Manager
Cargill Meat Solutions Corporation
05.2001 - 01.2006
Bachelor of Science -
University of Phoenix
High School Diploma -
Miami Senior Highschool
Similar Profiles
Edgar S. HullEdgar S. Hull
Regional Aftermarket Manager-West Region at Nissan Forklift Corporation/Unicarriers Americas/Mitsubishi Logisnext AmericasRegional Aftermarket Manager-West Region at Nissan Forklift Corporation/Unicarriers Americas/Mitsubishi Logisnext Americas
Scott SickelboughScott Sickelbough
Car Wash Supervisor at Americas Mart/Americas Car CareCar Wash Supervisor at Americas Mart/Americas Car Care
Bruno Meneses Lima Da SilvaBruno Meneses Lima Da Silva
Principle Assistant Branch Manager at Banco do Brasil Americas (BB Americas Bank)Principle Assistant Branch Manager at Banco do Brasil Americas (BB Americas Bank)
Noel ZometaNoel Zometa
Talent Acquisition Coordinator at Baptist Health South Florida South FloridaTalent Acquisition Coordinator at Baptist Health South Florida South Florida
Maylin RodriguezMaylin Rodriguez
Spanish Teacher at AcademicaSpanish Teacher at Academica