Ninfa Molina
Irving
Summary
Bilingual fraud prevention professional with extensive experience in customer education and issue resolution. Skilled in data collection and transaction analysis, consistently identifying potential security threats to protect account integrity and enhance customer trust.
Overview
12
12
years of professional experience
Work History
Spanish Fraud Specialist II
JPMorgan Chase
Plano, TX
08.2024 - Current
- Ensured accurate case documentation and meticulous record-keeping of investigative processes to support case resolution.
- Facilitated customer education on fraud prevention and account security measures.
- Analyzed fraud alerts generated by automated systems to identify potential security threats.
- Assisted in examining questionable transactions involving debit card purchases, bank transfers, and account logins. Supported investigations into potentially fraudulent activities concerning payment methods and user access. Participated in tracking unusual transaction patterns across various banking services.
- Evaluated and determined approval, decline, freeze, or escalation of transactions and accounts.
- Facilitated communication with customers and internal departments to resolve issues efficiently.
- Verified account information and ensured sufficient funds or proper authorization for transactions.
- Conducted thorough reviews of checks to identify errors and fraudulent activities.
Shift Supervisor
PLS Check Cashing
Irving, TX
02.2022 - 08.2024
- Analyzing financial data to ensure accuracy of records and transactions
- Updated accounting ledger and journals with updated transaction information
- Identified past due accounts and contacted account holders to arrange payment
- Created repayment plans based on account holders’ financial status and repayment abilities
- Processed both outgoing and incoming payment and invoices
- Cashed customer checks, verified identification and checked account balanced in accordance with bank policy
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations
- Ordered checks, placed stop payment orders and conducted additional special service for customers
Bilingual Customer Service Supervisor
SEI
Coppell, TX
09.2014 - 05.2024
- Manage receptionist area, including answering phones, greeting visitors, and assisting with in person request resolutions
- Receive and process high volume of orders and payments
- Monitor missed shipments, verify delivery status and coordinate re-shipment of lost or damage product
- Field customer inquiries and either coordinate product replacement or direct to appropriate department
- Designed and implemented training initiatives to enhance employee skills and support organizational growth.
- Collaborated with executive management to streamline processes for domestic and international shipments, enhancing operational efficiency.
- Facilitated company-wide email communications to ensure timely information dissemination.
- Evaluated performance metrics and tracked goals to enhance operational efficiency.
Education
High School Diploma -
Irving High School
IrvingSkills
- Fraud prevention
- Anti-fraud systems
- Cybersecurity awareness
- Transaction monitoring
- Bilingual, written and oral
- Call management
- MS Office Proficient
- Data Collection
- Account Security
- Collections and Invoice Processing
Languages
Spanish
Native or Bilingual
Timeline
Spanish Fraud Specialist II
JPMorgan Chase
08.2024 - Current
Shift Supervisor
PLS Check Cashing
02.2022 - 08.2024
Bilingual Customer Service Supervisor
SEI
09.2014 - 05.2024
High School Diploma -
Irving High School