Summary
Overview
Work History
Education
Skills
Languages
Timeline
StoreManager

NINFA SANCHEZ

wadley,AL

Summary

Dynamic Store Manager with a proven track record at Dollar General, excelling in customer service and strategic planning. Enhanced team performance through effective training, resulting in improved sales and customer satisfaction. Skilled in inventory oversight and loss prevention, fostering a collaborative environment that drives operational efficiency and boosts profitability.

Overview

15
15
years of professional experience

Work History

Store Manager

Dollar General
01.2017 - 06.2024
  • Directed daily operations, ensuring optimal inventory levels and product availability.
  • Developed team performance through training programs, enhancing customer service standards.
  • Implemented effective merchandising strategies, increasing visual appeal and sales engagement.
  • Analyzed sales data to identify trends, guiding strategic decisions on product placement.
  • Managed store budgets, optimizing expenses while maintaining high operational standards.
  • Fostered a positive work environment, promoting teamwork and employee morale among staff.
  • Streamlined checkout processes, reducing wait times and improving customer satisfaction ratings.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.

Sales Associate

Walmart
07.2009 - 03.2017
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained inventory accuracy through regular stock checks and organization of merchandise displays.
  • Trained new associates on store policies, procedures, and customer service standards.
  • Processed transactions efficiently using point-of-sale systems to ensure customer satisfaction.
  • Collaborated with team members to implement promotional displays, increasing product visibility.
  • Resolved customer complaints promptly, fostering positive relationships and loyalty.
  • Monitored sales floor for cleanliness and safety compliance, ensuring optimal shopping conditions.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

High School Diploma -

Mathis High School
Mathis, TX
05-1990

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Customer response
  • Sales professional
  • Payroll management
  • Product merchandising
  • Retail sales techniques
  • Documentation and reporting
  • Relationship building and management
  • Strategic thinker
  • Operations
  • Order management
  • Sales strategies
  • Team development
  • Accurate money handling
  • Bank deposit procedures
  • Loss prevention
  • Bank and safe deposits
  • Operational efficiency
  • Inventory oversight
  • Loss prevention procedures
  • Retail merchandise quality standards
  • Strategic planning
  • Performance reviews
  • Sales analysis
  • Sales coaching
  • Merchandise planning
  • Vendor management
  • Leading staff meetings
  • Sales promotions
  • Flexible schedule
  • Pricing strategies
  • Security system monitoring
  • Financial operations management
  • Hourly shift management
  • Process improvements
  • Culture development
  • Promotional planning

Languages

English
Professional Working
Spanish
Professional Working

Timeline

Store Manager

Dollar General
01.2017 - 06.2024

Sales Associate

Walmart
07.2009 - 03.2017

High School Diploma -

Mathis High School

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NINFA SANCHEZ