Ninfa Silva

1. Operational Management:

- Oversee daily store operations to ensure efficiency and profitability.

- Implement company policies and procedures.

- Ensure the store is clean, well-organized, and properly stocked.

- Manage inventory levels and order new stock as needed.

- Monitor cash handling and ensure accurate financial reporting.

2. Customer Service:

- Ensure high levels of customer satisfaction through excellent service.

- Address customer complaints and resolve issues promptly.

- Train staff on customer service best practices.

3. Staff Management:

- Recruit, hire, train, and supervise store employees.

- Schedule staff shifts and manage time-off requests.

- Conduct performance evaluations and provide feedback.

- Motivate and lead the team to achieve sales targets.

4. Sales and Marketing:

- Develop and implement sales strategies to meet revenue goals.

- Analyze sales data and adjust strategies accordingly.

- Plan and execute promotional events and sales.

5. Safety and Security:

- Ensure compliance with health and safety regulations.

- Implement loss prevention measures to minimize theft.

- Conduct regular safety audits and address any issues.

Physical Requirements:

- Ability to lift and carry up to 50 pounds.

- Ability to stand for extended periods.

- Ability to perform tasks that involve reaching, bending, and stooping.

1. Marketing Strategy:

- Develop and implement comprehensive marketing strategies to promote Motorola’s products and services.

- Conduct market research to identify trends, customer needs, and competitive landscape.

- Collaborate with product development teams to align marketing strategies with product launches.

2. Campaign Management:

- Plan, execute, and oversee marketing campaigns across various channels (digital, print, social media, etc.).

- Monitor and analyze campaign performance metrics, adjusting strategies as needed to maximize ROI.

- Manage marketing budgets and ensure cost-effective allocation of resources.

3. Brand Management:

- Maintain and enhance Motorola’s brand image and reputation.

- Ensure consistency in brand messaging across all marketing materials and platforms.

- Develop and manage relationships with external partners, such as advertising agencies and media outlets.

4. Content Creation:

- Oversee the creation of marketing content, including advertisements, brochures, website content, and social media posts.

- Collaborate with creative teams to produce high-quality, engaging content.

- Ensure all content aligns with brand guidelines and marketing objectives.

5. Customer Engagement:

- Develop and implement strategies to engage and retain customers.

- Utilize customer feedback to improve marketing efforts and product offerings.

- Manage customer loyalty programs and other engagement initiatives.

6. Team Leadership:

- Lead and mentor a team of marketing professionals.

- Provide guidance, training, and support to team members.

- Foster a collaborative and innovative work environment.

Physical Requirements:

- Ability to travel as needed for meetings, events, and conferences.

- Ability to work in a fast-paced, high-pressure environment.

• Ensure the highest level of customer experience at the store level by setting expectations of excellence in the execution of store standards, talent development, and product knowledge.
• Develop, challenge and motivate Store Managers inspire them to do the same for their store employees.
• Create an environment where employees are empowered to delivers unique customer service solutions that are aligned with company goals.
• Initiate and lead business change efforts to maximize desired results.
• Foster a continuous learning environment that develops highly knowledgeable and skilled teams.
• Maintain accountability for daily and monthly inventory counts.
• Ensure that company cash handling policies are followed.