Bryana Gilbert Evans
Orlando,FL
Summary
Dynamic customer service professional with a strong work ethic and proven multitasking abilities, honed at Disney World. Recognized for enhancing customer satisfaction through effective problem-solving and communication skills. Committed to delivering exceptional service while maintaining a positive attitude in fast-paced environments. Adaptable and quick to learn, ensuring client needs are met efficiently.
Diligent [Desired Position] with comprehensive background in food service operations, delivering consistent quality in customer satisfaction. Proven track record of maintaining high standards in food preparation and safety. Demonstrated ability in teamwork and adaptability to dynamic kitchen environments.
Overview
6
6
years of professional experience
Work History
Food Service Worker
Wendys Restaurant
01.2024 - 04.2025
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Customer Service Representative
Walmart
08.2022 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Customer Service Representative
Disney World
02.2019 - 05.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Maynard Evans High School
Orlando, FLSkills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Problem-solving
- Strong communication skills
- Attention to detail
- Positive attitude and energy
- Flexible schedule
- Working quickly
- Working with diverse people
Languages
English
Full Professional
French
Limited Working
Timeline
Food Service Worker
Wendys Restaurant
01.2024 - 04.2025
Customer Service Representative
Walmart
08.2022 - 12.2024
Customer Service Representative
Disney World
02.2019 - 05.2023
Maynard Evans High School
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