Summary
Overview
Work History
Education
Skills
Certification
Timeline
Barista

NINI ONYANG

Keller,TX

Summary

Highly adaptable Barista with a strong focus on customer retention, excellent memory, and team-building skills. Demonstrated ability to craft specialty drinks, maintain cleanliness standards, and drive sales growth. Experienced in cash handling, food preparation, and training new hires.

Overview

5
5
years of professional experience
1
1
Certification

Work History

BARISTA

Cafe aqui
03.2024 - Current
  • Operated cash registers and handled cash and card transactions
  • Maintained high standards of cleanliness in the café area and equipment used for coffee preparation
  • Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks
  • Prepared teas, hot chocolate, and other non-coffee drinks for customers
  • Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers
  • Memorized or referenced readily accessible information to relay to customers
  • Sold and served baked goods and miscellaneous food items, increasing company revenue
  • Answered customer phone calls and appropriately addressed questions and complaints
  • Observed proper food handling procedures and upheld company policies and procedures
  • Adhered to all health codes while preparing specialty beverages according to company specifications
  • Trained new baristas on company processes and product preparation
  • Created signs to advertise store products or events

Server

Samaritan Bethany
12.2024 - 02.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Primarily server to elderly residents

SERVER

Homestead nursing home
08.2023 - 02.2024
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
  • Memorized menu to help diners make informed meal choices
  • Assisted with training of new staff members
  • Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
  • Processed payments and completed register transactions accurately
  • Prepared and served food and beverages to customers
  • Exercised focus and concentration to keep track of tables and remember orders
  • Delivered customer checks and securely processed credit card or cash payments
  • Monitored food and beverage levels to satisfy customer needs
  • Jotted down customer orders and promptly delivered food and drinks

SHIFT LEAD

Chipotle
08.2022 - 11.2023
  • Trained new hires on the proper use of equipment, job duties, and safety regulations
  • Assisted customers with inquiries, orders and complaints in a timely manner
  • Held team members accountable during shift by effectively coaching to improve performance
  • Coordinated daily tasks and assigned duties to staff members in accordance with company policies
  • Maintained clean and secure operating environment, driving safety and wellbeing of employees on shift
  • Inspected store displays regularly to ensure items were properly stocked and displayed according to company guidelines
  • Maintained excellent customer service while managing a team of 10+ employees
  • Analyzed data from store reports to identify areas of improvement or potential problems

CREW MEMBER

Five guys
06.2020 - 07.2022
  • Greeted customers in a friendly and professional manner, ensuring customer satisfaction
  • Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
  • Coordinated with other crew members to complete assigned tasks quickly and effectively
  • Cross-trained in multiple positions within the store as needed
  • Handled customer complaints in a professional and courteous manner
  • Demonstrated excellent communication skills when dealing with customer inquiries and complaints
  • Placed orders into POS systems and handled cash and credit transactions
  • Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns
  • Completed all store opening and closing procedures
  • Followed health department regulations for handling food products properly
  • Utilized problem-solving skills when resolving conflicts among team members or customers
  • Processed customer refunds and exchanges
  • Counted money in cash drawers and calculated customer tips after shifts

CREW MEMBER

Journie parks and crew
11.2019 - 03.2020

Education

HIGH SCHOOL DIPLOMA -

John Marshall high school
Rochester, Minnesota
06.2024

Skills

  • Customer Retention
  • Adaptability
  • Team building
  • Excellent memory

Certification

  • Drivers license
  • Serv Safe

Timeline

Server

Samaritan Bethany
12.2024 - 02.2025

BARISTA

Cafe aqui
03.2024 - Current

SERVER

Homestead nursing home
08.2023 - 02.2024

SHIFT LEAD

Chipotle
08.2022 - 11.2023

CREW MEMBER

Five guys
06.2020 - 07.2022

CREW MEMBER

Journie parks and crew
11.2019 - 03.2020

HIGH SCHOOL DIPLOMA -

John Marshall high school

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