Nini J. Sandoval
Hackensack,NJ
Summary
To Secure a position with a well-established organization with a stable environment that will lead to a lasting relationship in the field of healthcare or Customer Service . Also a position that will enable one to use strong organizational skills, educational background and ability to work well with people as well as be a collaborative team player.
Overview
8
8
years of professional experience
Work History
Unit Secretary
Holy Name Hospital
10.2022 - 03.2023
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurses,and other healthcare personnel.
- Provided information for patient admissions and discharges to foster timely processing.
Patient Registrar / IT Support
CSI Companies
01.2021 - 09.2021
- Accurately inputted patient and insurance information into company's computer system using EMR /EPIC .
- Used EPIC to schedule and manage patient appointments.
- Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations.
- Set up of 100 or more patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Exhibited high energy and professionalism when dealing with clients and staff.
Patient Care Coordinator
Aretsky's Hearing Aid & Audiology Center
09.2020 - 01.2021
- Scheduling of complete audiology examinations, hearing aid checks, ear molds, hearing aid fit-ins and consultations
- Creating New Patient Charts in EHR software Blueprint, updating any new demographics, insurance information and form of payment in patients chart
- Following up with patients , improving patient flow , Increased department satisfaction and patient care by careful instruction before coming in for their Audiology examinations
- Scanning of patients documents into Blue Print
- Responsible for remittance of birthday announcements, annual appointments, and hearing aid check and follow up appointments
- Ensured good communication with billing department and making sure departments have all documents needed to bill to insurance company
- Depositing of payments into bank account and reconciling of checks
- Handling of returned mail and obtaining updated addresses and phone numbers
- Filing and organization of Purchase Agreements , Deposit Forms
- Shipping Orders, Invoices and Hearing Assessments into Blueprint.
Medical Technician/ Medical Assistant
Emsculpt Studio
11.2018 - 04.2019
- Increased sales by 10%.
- Scheduling clients consistently , increasing steady rotation of 10-20 appointments, answering phones and patient intake.
- Ensuring all equipment is properly sterilized and treatment rooms are properly stocked and organized
- Assisted doctor with non invasive and invasive procedures
- Performing non invasive procedures i.e (Emsculpt, Laser hair Removal, Facial Rejuvenation treatments
- Assisted surgeon with hair transplant procedures
- Completed Training of Clinical Venus Versa Configuration
- Experience with use of body and face manipulation software.
Patient Service Representative
New Jersey Imaging Network
12.2014 - 12.2016
- Answer telephones politely and prompt matter.
- Ensured accuracy when typing demographic information into patients chart.
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Schedule appointments correctly-review appointment date, time, location and provider name with caller
- Inform patients of items to bring to appointments, insurance card, form of identification Ensure prescriptions on hand.
- Preparing patients for their Radiological procedures.
- Scheduling of CT Scans, ultrasounds, mammograms with accuracy, efficiency and compassionate manner.
- Handling of 100 calls daily to meet company census.
- Scheduling of sixteen facilities with professionalism and no errors.
- Remind patients to arrive 15-30 min for registration.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Used RAD to schedule appointments.
Education
Insurance, Phlebotomy Certified, EKG( Pending) ,Sterilization Technique, Asepsis Technique -
Lincoln Technical Institute
Paramus, New Jersey03.2018
Skills
- Patient Confidentiality and Data Security
- Resolving Problems
- Building Rapport and Credibility
- Providing Information and Resources
- Verbal and Written Communication
- Caring and Empathetic
- Calm and Effective Under Pressure
Timeline
Unit Secretary
Holy Name Hospital
10.2022 - 03.2023
Patient Registrar / IT Support
CSI Companies
01.2021 - 09.2021
Patient Care Coordinator
Aretsky's Hearing Aid & Audiology Center
09.2020 - 01.2021
Medical Technician/ Medical Assistant
Emsculpt Studio
11.2018 - 04.2019
Patient Service Representative
New Jersey Imaging Network
12.2014 - 12.2016
Insurance, Phlebotomy Certified, EKG( Pending) ,Sterilization Technique, Asepsis Technique -
Lincoln Technical Institute
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