Ninishzka Hitchner
San Diego,CA
Summary
Customer service leader with 5+ years of progressive managerial responsibilities. Seeking a position in a challenging environment that will further develop and utilize my skills as a Certified Medical Office Assistant. Primarily interested in working for a high-quality healthcare facility where patient care is a priority, and I may serve as a productive team member.
Overview
11
11
years of professional experience
Work History
Call Center Specialist
UCSD
San Diego, CA
10.2019 - Current
- Answered incoming calls promptly and professionally. As well as made outbound calls when necessary.
- Adhered strictly to company policies regarding privacy of client information.
- Identified customers' needs, clarified information, researched every issue and provided solutions.
- Focused on meeting QA for the month.
- Recognized for the exceptional ability to efficiently handle a high volume of calls and consistently provide swift responses.
- Assisted and guided team members with questions when needed.
- Proficient in checking referrals, authorizations and prior auth's.
- Insurance verifications via websites and phone.
Manager
Baskin Robbins
San Diego, CA
04.2013 - 10.2019
- Uphold the customers' needs as a priority in order to maintain 100% customer service satisfaction during day-to-day operations
- Provide team leadership to ensure proper communication to guests is clear and all orders are accurate
- Proactively remain up-to-date on all current and prospective products and complete ongoing leadership training
- Recruit, hire and train new employees maintaining all store administrative procedures
- Create part-time and full-time employee schedules including updates and distribution
- Perform inventory management by running reports, counting items and re-ordering when needing to maintain stock
- Provide accurate, detailed, appropriate information to customer questions and resolve all complaints
- Actively maintain store appearance to provide a welcoming, clean and sanitary environment for patrons
- Monitor and adjust product displays in accordance to the company's merchandising and product appearance standards
- Perform back up cashiering while maintaining accuracy of cash reconciliation, providing correct change, processing credit/debit transactions and giving detailed receipts
- Accurately process and administer comprehensive employee payroll including employee check distribution
- Execute corrective and disciplinary employee actions when needed documenting all cases for home office.
Customer Service Representative
American Specialty Health
12.2018 - 03.2019
- Worked as a temporary customer service rep answering multiple inbound phone calls at a fast paced call center from health plans, members & fitness facilities to verify benefits
- Proficient with Microsoft Word, Excel & Powerpoint
- Going above and beyond to accommodate members who needed to exercise while waiting on eligibility to be determined
- Complaint resolution skills with dissatisfied members
- Using attention to detail to properly document each call
- Working consistently with established timelines
- Received payments by credit & provided confirmation numbers.
Medical Office Administrator Externship
Medicus M.D. Inc.
San Diego, CA
11.2016 - 02.2017
- Managed patient charts including retrieval, filing and updating as needed to ensure optimal organization
- Warmly welcomed approximately 12 patients per day into the office and performed thorough check in processes including processing of co-payments
- Scheduled appointments and executed appointment reminders
- Politely answered multiple phone lines with a sense of urgency and ready to assist approach
- Verified patient insurance eligibility with appropriate party
- Obtained, organized and sorted daily faxes
- Maintained patients' satisfaction while waiting in lobby area to be seen by the physician
- Coordinated with pharmacy to fill/refill patient prescriptions via fax, telephone or email.
Education
Medical Office Administration -
Concorde Career College
01.2017
Healthcare Training And Key Skills
- Patient File Management
- In depth knowledge of Medical Terminology
- HIPAA Compliant & Responsible
- Outstanding knowledge in using a computer, scanner, printer, telephone, fax and copier
- Excellent customer service and communication skills for interacting with patients, staff, and the general public
- Bilingual - English/Spanish
- Optimistic and supportive in a team environment
- Dedicated to patient advocacy and education
- WPM 50
Awards
Dean's List, Concorde Career College, 2016
Timeline
Call Center Specialist
UCSD
10.2019 - Current
Customer Service Representative
American Specialty Health
12.2018 - 03.2019
Medical Office Administrator Externship
Medicus M.D. Inc.
11.2016 - 02.2017
Manager
Baskin Robbins
04.2013 - 10.2019
Medical Office Administration -
Concorde Career College
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