Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ninive Reyes

Baldwin Park,CA

Summary

Personable and dedicated Customer Service Representative with extensive experience . Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Cashier

The Salvation Army Thrift Store
Covina, CA
08.2023 - Current
  • Answered customer inquiries regarding store policies and procedures.
  • Performed other duties as assigned by management.
  • Answered customers questions and provided information on store procedures or policies.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Greeted customers promptly and responded to questions.
  • Processed customer payments quickly and returned exact change and receipts.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Helped customers find specific products, answered questions, and offered product advice.

Store Manager/Customer Service Representative

House of Hanah
Los Angeles, CA
11.2016 - 03.2023
  • Developed strong relationships with customers by providing personalized assistance and support
  • Consulted with customers to resolve service and billing issues.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Recorded accurate account information including account numbers, purchases, credits.
  • Updated House of Hanah system with order specifics and customer details, preferences and billing information.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Performed outbound follow up calls to ensure satisfaction with products or services provided.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Maintained inventory of shipping materials and supplies.
  • Developed relationships with vendors to secure competitive pricing on shipping materials and services.
  • Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Assisted customers in resolving discrepancies between their orders and delivered products.
  • Weighed mail to determine correct postage.
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
  • Processed freight bills, credit memos and other related documents accurately and promptly.
  • Computed shipping, storage or demurrage charges using computer or price list.
  • Tagged and stored product inventory in correct areas and locations.
  • Coordinated with warehouse staff regarding inventory levels and product availability for shipment orders.
  • Prepared documentation to track and report on damaged or missing items.
  • Determined shipping methods, routes or rates for materials to be shipped.
  • Monitored transit times to ensure that deliveries were made within specified timeframes.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Organized storage areas to maximize movement and minimize labor.
  • Used vendor knowledge to determine shipping procedures, routes and rates.
  • Monitored inventory levels and placed orders to restock shelves.

Optometric Technician

Mercy Eye Care
Montebello, CA
05.2015 - 05.2016
  • Documented patient care by charting patient condition and treatment in records.
  • Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
  • Maintained a clean work environment by sterilizing instruments after each use.
  • Maintained smooth patient flow throughout facility, promoting efficient overall operations.
  • Performed preliminary eye exams, including visual acuity tests and color vision tests.
  • Checked patient records for accuracy and updated them when necessary.
  • Determined most appropriate tools and treatments for specific eye problems.
  • Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
  • Educated patients about the importance of regular eye exams and preventive care measures.
  • Answered phone calls from customers inquiring about services offered by the practice.
  • Filed paperwork in accordance with HIPAA regulations and office protocols.
  • Communicated with patients to obtain and document medical histories.
  • Greeted customers upon arrival in a professional manner while providing excellent customer service.
  • Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
  • Scheduled appointments for patients according to their needs and preferences.
  • Helped fit contact lenses on customers per doctor's instructions.
  • Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
  • Sent patient prescriptions to pharmacies and scheduled future appointments.
  • Conducted tonometry or tonography tests to measure intraocular pressure.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
  • Assisted in minor surgical procedures such as corneal foreign body removal.
  • Prepared invoices for services rendered and collected payments from patients.
  • Instructed patients on how to properly use contact lenses or eyeglasses.
  • Contacted insurance companies to verify coverage information prior to treatment.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained schedule of class assignments to meet deadlines.

Education

High School Diploma -

Garfield High School
Los Angeles, CA
06-2004

Associate of Arts - General Studies

East Los Angeles College
Monterey Park, CA

Skills

  • Customer Service
  • Payment Processing
  • Returns Processing
  • ID Verification
  • POS Systems
  • Payment Collection
  • Customer Assistance
  • Cash Register Operation
  • Customer Service Excellence
  • Order Taking
  • Inventory Control
  • Order Packaging
  • Product Knowledge
  • Retail Merchandising
  • Customer Relations
  • Credit and Cash Transactions
  • Cash Drawer Balancing

Languages

Spanish
Professional

Timeline

Cashier

The Salvation Army Thrift Store
08.2023 - Current

Store Manager/Customer Service Representative

House of Hanah
11.2016 - 03.2023

Optometric Technician

Mercy Eye Care
05.2015 - 05.2016

High School Diploma -

Garfield High School

Associate of Arts - General Studies

East Los Angeles College

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Ninive Reyes