Ninivy Dias Huff
Chicago,USA
Summary
Results-driven professional with 10+ years of experience in customer success and education. Seeking an Account Manager role. Proven ability to build strong client relationships, understand customer needs, and deliver tailored solutions. Fluent in English, Portuguese, and Spanish. Skilled in problem-solving, team collaboration, and media production.
Overview
16
16
years of professional experience
Work History
Customer Success Specialist
Snapsheet
Chicago, IL
01.2023 - Current
- Cultivated strong relationships with clients to ensure high levels of satisfaction and retention
- Collaborated with sales and product teams to align client expectations and deliver value
- Conducted regular check-ins with clients, addressing concerns and identifying opportunities for upselling and cross-selling
Au Pair
01.2019 - 01.2022
- Fostered strong relationships with a multicultural family, enhancing communication skills and cultural awareness
- Managed daily activities and schedules, demonstrating strong organizational and time management abilities
English Teacher
Enjoy
São Bernardo do Campo, São Paulo
01.2015 - 01.2019
- Developed personalized lesson plans based on student needs, showcasing a client-focused approach
- Engaged with students and parents to provide progress updates, enhancing communication and trust
- Fostered a positive learning environment that encouraged student participation and growth, demonstrating leadership and mentorship.
Reporter and Producer
HCNOAR
São Paulo
01.2013 - 01.2015
- Conducted interviews and gathered information to create compelling stories, honing skills in stakeholder engagement
- Produced and edited audio and video content, ensuring high-quality production standards
- Collaborated with a team to deliver engaging multimedia content, emphasizing teamwork and communication
Educator and Monitor Intern
Sesc Santo André
São Paulo
01.2012 - 01.2012
- Supported educational programs, adapting to diverse needs and ensuring participant engagement
- Monitored activities and provided feedback to enhance program delivery - 6 months
English Teacher
Enjoy
Sao Bernardo do Campo, Sao Paulo
01.2009 - 01.2012
- Fostered a positive learning environment that encouraged student participation and growth, demonstrating leadership and mentorship.
Education
Bachelor's Degree - Broadcasting
Universidade Metodista de São Paulo
São Paulo, Brazil01.2011
Skills
- Account Management: Relationship management, client needs assessment, and stakeholder engagement
- Experience in project planning and execution for media projects
- Knowledge of editing software and broadcasting equipment
- Fluent in English, Portuguese, and Spanish
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical abilities
- Project management and organizational skills
- Experience with CRM tools
- Client Relationship Management
Timeline
Customer Success Specialist
Snapsheet
01.2023 - Current
Au Pair
01.2019 - 01.2022
English Teacher
Enjoy
01.2015 - 01.2019
Reporter and Producer
HCNOAR
01.2013 - 01.2015
Educator and Monitor Intern
Sesc Santo André
01.2012 - 01.2012
English Teacher
Enjoy
01.2009 - 01.2012
Bachelor's Degree - Broadcasting
Universidade Metodista de São Paulo
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