Summary
Overview
Work History
Education
Skills
Timeline
Affiliations
Work Availability
References
Quote
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Ninna Hernandez

Cedar Falls,IA

Summary

Personable and dedicated Customer Service Representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience

Work History

Laborer

Natural Medicinals
Felda, FL
01.2019 - 04.2023
  • Maintained dryers during nightshift, maintaining temps with active dryers. Watching out for potential fire starters.
  • Operated conveyor belts and hoppers to safely clean, moving palmetto berry materials
  • Collaborated with team members to carry out efficient work with optimal safety
  • Tidying, organizing, preparing working areas for upcoming work seasons/ work orders.
  • Assisted owner with a recipe for a salve for people with chronic illness's, then helped make and test out salve to prove it did as it should have.

Laundry Matt Attendant

Okeechobee Wash Mart
Okeechobee, FL
09.2019 - 12.2019
  • Transported soiled laundry to washers to be pre-treated and cleaned
  • Cleaned and assisted with preventive maintenance of washers, dryers and other equipment
  • Moved loads between machines, operated ironing equipment, folded laundered items
  • Collected soiled linens, clothing for drop-off orders
  • Interacted with customers with a pleasant and warm greeting.
  • Interviewed customers regarding washing/drying issues, reporting feedback to the management team.
  • Assisted customers with their inquiries regarding laundry services.
  • Assisted customers with understanding the drop off function of the establishment
  • Took payment for completed services and issued receipts with cash register or POS system.
  • Verified customer orders against invoices to ensure accuracy before delivery of goods.
  • Organized clean linen into designated areas ready for collection by customers.

Receptionist

hungry eye tattoo
Okeechobee, FL
05.2019 - 06.2019
  • Greeted incoming visitors and customers professionally providing knowledgeable assistance
  • Answered inquiries, resolving or escalated issues to management personnel to ensure client satisfaction
  • Oversaw inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking
  • Entered daily data in computer systems and documented office activities
  • Greeted customers and visitors
  • Offered appointment information updates to guests.
  • Monitored and updated social media with current sales or promo's happening.
  • Optimized information gathering and presentations with the implementation of a practical filing system.
  • Scheduled appointments for clients with staff members.
  • Performed data entry tasks accurately and efficiently.

Receptionist and Vet Technician

Lehigh acres animal hospital
Lehigh Acres, FL
03.2013 - 09.2018
  • Provided exemplary customer service to owners by answering animal health questions and educating about animal care practices.
  • Maintained the buildings healthy environment by cleaning, tidying, restocking, and maintaining medical equipment
  • Maintained receptionist duties by providing customer service, scheduling appointments , filing away proper client files, taking payments via cash or pos system, maintaining desk organization, insuring proper data entry.
  • Assisted veterinarian with surgical producers, passing surgical tools, examination appointments, assisting with sick animal that are hospitalized/bordering, collecting samples from patients, doing simple tasks such as clipping nails and taking blood pressure and temperature.
  • Performed dentals as veterinarian did other appointments.
  • Assisted in helping set a broken leg by making sure the leg stay straight as the veterinarian drilled in a pin, then proceeding to cast the leg to ensure proper healing.

Maid Housekeeping Cleaner

A complete clean up
Lehigh Acres, FL
03.2010 - 08.2013
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces
  • Performed spot-cleaning on furniture stains and thoroughly vacuumed rooms
  • Disinfected bathrooms, doorknobs, tables, picked up and disposing of trash and eliminated mold and soap scum from shower stalls and bathtubs.
  • Cleaned, stocked and supplied designated areas and performed dusting, sweeping, vacuuming, mopping duties
  • Consistently received positive feedback from guests on performance reviews.
  • Identified health scenarios that required more skilled care or knowledge

Education

Diploma -

Penn Foster
11.2022

Skills

  • Customer Service
  • Verbal and Written Communication
  • Office Management
  • File Management
  • Cash Handling
  • Bookkeeping
  • Appointment Scheduling
  • Phone etiquette
  • Office Equipment Proficiency
  • Sales
  • Medical Imaging
  • Medical Terminology
  • Health and Safety
  • Laboratory Experience

Timeline

Laundry Matt Attendant

Okeechobee Wash Mart
09.2019 - 12.2019

Receptionist

hungry eye tattoo
05.2019 - 06.2019

Laborer

Natural Medicinals
01.2019 - 04.2023

Receptionist and Vet Technician

Lehigh acres animal hospital
03.2013 - 09.2018

Maid Housekeeping Cleaner

A complete clean up
03.2010 - 08.2013

Diploma -

Penn Foster

Affiliations

  • photography
  • digital drawing
  • Gaming, computer games to table top gaming.
  • learning new skills (current: learning how to code ie python)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References

References available upon request.

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

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