Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Ninnette Gutierrez

Leesburg,FL

Summary


Diligent Account Manager with solid background in labor operations, known for supporting diverse teams in completing various manual tasks efficiently. Proven track record of contributing to project success by ensuring safety and adherence to timelines. Demonstrated reliability and strong communication skills in dynamic work environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Compliance Specialist Promoted to Account Manager (Recruitment)

The Forum Group
06.2024 - 04.2025
  • Responsible for building relationships with job seekers to gain a deep understanding of their skills and qualities. Provided a steady flow of workers to the clients
  • Responsible for filling open positions within client companies by sourcing, screening,

Contract Labor Associate Promoted to Account Manager [Remote]

Vaya Workforce Solutions
07.2018 - 02.2024
  • Company Overview: [MedAssets acquired by Vizient Inc., and Vaya acquired Vizient Contract Labor Management]
  • Responsible for building strong client relationships, resolving client issues and concerns, communicating with internal as well as external stakeholders, forecasting account metrics, identifying new opportunities, served as a Subject Matter Expert in training team members across the organization. Facilitate regular meetings with internal stakeholders as well as external stakeholders. Managed one of the largest municipality healthcare systems across the nation, and a portfolio of 120+ approved vendors. Implemented best practices across the team and accounts with successful outcomes. Pivotal in implementing new accounts, and excellent ability to develop great client relationships. Team player, proactive approach, and great with time management.

Nursing Administration Staffing Coordinator

RWJUH Somerset
05.2013 - 07.2018
  • Served as a liaison between human resources department, nursing administration, and clinical staff to resolve staffing issues promptly.
  • Prepared comprehensive reports detailing staffing metrics and trends for use in strategic decision-making processes within the organization.
  • Reduced overtime costs by analyzing staffing patterns and making recommendations for schedule adjustments as needed.
  • Facilitated ongoing professional development opportunities for nursing staff, fostering a culture of continuous learning and improvement.
  • Managed temporary staffing arrangements during periods of increased demand or personnel shortages to maintain consistent levels of patient care quality.
  • Handled day-to-day administrative tasks such as maintaining accurate records of staff hours worked, time off requests, and credentialing documentation for regulatory compliance purposes.
  • Oversaw the Nursing Department payroll

Medical Receptionist promoted to Surgery Scheduler

Healthcare Pain & Rehab
05.2012 - 05.2013
  • Greeted patients, scheduled appointments, managed patient records and provided administrative support. Called insurance companies for pre-authorizations for surgery. Scheduled surgeries with the OR. Translated for Spanish speaking patients.

Medical Assistant/ Receptionist

Dr. Somogyi
05.2012 - 05.2013
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Enhanced office productivity by handling high volume of callers per day.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
  • Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
  • Organized insurance claims processing, reducing errors and ensuring timely payments for services rendered.
  • Managed billing processes accurately, minimizing discrepancies and improving revenue collection rates for the practice.

Education

Applied Science, Healthcare Administration

University of Phoenix
01.2016

Skills

  • Account Management Project Management Time Management Implementation Customer Service Mentoring Vendor Management Contract Management VMS and MSP Sourcing Recruitment Training Credentialing Compliance and Audits Performance Improvement Change Management Microsoft Office Suite PBI Tableau Workday Presenting Excellent Communication Skills Staffing Nursing, Allied, Non-Clinical, RPO Bilingual Spanish Outstanding Leadership Organizational Skills KRONOS Cerner Works EDMIS ADP
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Accomplishments

  • Licensee 4-40 Customer Representative
  • Retained High-Level Account, and grew business during COVID-19
  • During COVID-19 managed a large project in onboarding 1500+ nursing support staff, and 600+ non-clinical staff to assist clinicians

Certification

Licensee 4-40 Customer Representative

Languages

Spanish
Native or Bilingual

Timeline

Compliance Specialist Promoted to Account Manager (Recruitment)

The Forum Group
06.2024 - 04.2025

Contract Labor Associate Promoted to Account Manager [Remote]

Vaya Workforce Solutions
07.2018 - 02.2024

Nursing Administration Staffing Coordinator

RWJUH Somerset
05.2013 - 07.2018

Medical Receptionist promoted to Surgery Scheduler

Healthcare Pain & Rehab
05.2012 - 05.2013

Medical Assistant/ Receptionist

Dr. Somogyi
05.2012 - 05.2013

Applied Science, Healthcare Administration

University of Phoenix

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Ninnette Gutierrez