Nino Carbone
Rock Hill
Summary
Dynamic leader with a proven track record at Capriccio Restaurant, adept in operations management and customer service. Excelled in enhancing team performance and customer satisfaction, significantly improving service delivery through innovative solutions. Skilled in multitasking and problem-solving, demonstrating exceptional decision-making and team leadership. Achieved notable success in streamlining processes and boosting efficiency.
Overview
28
28
years of professional experience
Work History
Manager
Capriccio Restaurant
06.2010 - 05.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Restaurant Owner
Nino's Pizza Cafe
01.2000 - 06.2012
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
- Implemented effective inventory management systems to minimize waste and control food costs.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Coordinated catering events that showcased the restaurant''s culinary talents while generating additional revenue streams through off-site services.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Manager
Pizza Connection
06.1989 - 01.2000
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Education
State Police Officer
Police Academy
Rome, Italy04-1977
High School Diploma -
Salesian High School
Italy06-1973
Skills
- Customer service
- Team leadership
- Hiring and training
- Decision-making
- Operations management
- Coaching and mentoring
- Teamwork and collaboration
- Positive attitude
Languages
English
Native or Bilingual
Italian
Native or Bilingual
Spanish
Professional Working
Interests
- Creating sculpters with stone, corks, wood
- Cooking
- Gardening
- Music
- Fundraising Events
- Growing herbs, vegetables, or fruits in home gardens
- I enjoy cooking for friends and family gatherings
Timeline
Manager
Capriccio Restaurant
06.2010 - 05.2017
Restaurant Owner
Nino's Pizza Cafe
01.2000 - 06.2012
Manager
Pizza Connection
06.1989 - 01.2000
State Police Officer
Police Academy
High School Diploma -
Salesian High School
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