Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic
Nino Gendzekhadze

Nino Gendzekhadze

Brooklyn,New York

Summary

Proactive and detail-oriented professional with proven expertise in customer service management and operational efficiency. Excels at communication, organization, and project management, with a strong ability to multitask and handle administrative tasks with precision. Demonstrates a collaborative work ethic, capable of working independently or as part of a team, and a commitment to professionalism and confidentiality. Proficient in office software and equipment, ready to contribute to the effective functioning of administration and finance teams.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Escalation Specialist

Polished Inc
03.2022 - Current
  • Supervise and lead a customer service team of 28 agents to ensure efficient operations and exceptional customer support
  • Manage and respond to complaints from various external entities, including the Better Business Bureau, theAttorney General's office, FTC, and other regulatory agencies
  • Handle and resolve escalated cases that require specialized attention and intervention
  • Act as the right hand to the manager, providing critical support in overseeing the customer service department's daily activities and performance
  • Manage and address customer complaints and feedback received through social media.

Customer Service Team Lead

Polished Inc
11.2021 - 03.2022
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Responded proactively and positively to rapid change.
  • Communicated with vendors regarding backorder availability, future inventory, and special orders.
  • Streamlined processes for faster issue resolution, resulting in increased customer loyalty.

Sales Assistant

Clipart- media and digital agency
11.2019 - 04.2020
  • Assisted sales manager by attending client meetings
  • Conducted client research to gather information and insights for sales pitches
  • Supported the sales team in preparing presentations and proposals
  • Contributed to the overall success of the sales and marketing efforts at Clipart.

Corporate Assistant

Elcore Distribution LTD
01.2016 - 01.2020
  • Created video presentations using various multimedia tools and software to develop engaging and informative content
  • Assisted in organizing seminars and events, including venue selection and logistical planning
  • Maintained documentation and records related to video presentations and seminars
  • Undertook ad hoc tasks to support the corporate team and event execution.

Account Manager

Spectre LLC
11.2018 - 10.2019
  • Built and maintained strong, long-term relationships with existing clients
  • Collaborated with the sales and technical teams to create and propose customized solutions
  • Shared market insights with clients and suggested relevant solutions.

Research Assistant

Rustaveli.Org.Ge
04.2018 - 05.2018
  • Analyzed quantitative datasets using statistical software packages such as SPSS or SAS
  • Transformed the data into a form suitable for computer-aided analysis.

Education

Bachelor of Science - Organizational Management And Development

New York University
New York, NY
01.2026

Associate in Science (A.S.) - Video Arts And Technology

Borough Of Manhattan CC
New York, New York
05.2023

Skills

  • Assertiveness
  • Cross-Functional Collaboration
  • Strong communication
  • Goal Setting and Achievement
  • Calm and Professional Under Pressure
  • Document and Records Management

Certification

  • Cisco Certified Support Technician (CCST)


Volunteer Experience

  • Tbilisi Pride, Tbilisi, Georgia, 01/01/20, PRESENT
  • Tbilisi 2015- European Youth Olympics Festival, Tbilisi, Georgia, 07/01/15, 08/01/15, Assisted in the organization and execution of various events, including opening and closing ceremonies, sports competitions, and cultural activities., Offered support to participating athletes, helping them with logistical needs and ensuring they had a smooth and memorable experience., Welcomed and assisted international delegations, ensuring their needs were met and facilitating a warm and inclusive atmosphere., Helped with behind-the-scenes tasks, such as venue setup, transportation, and general event operations.

Timeline

Senior Escalation Specialist

Polished Inc
03.2022 - Current

Customer Service Team Lead

Polished Inc
11.2021 - 03.2022

Sales Assistant

Clipart- media and digital agency
11.2019 - 04.2020

Account Manager

Spectre LLC
11.2018 - 10.2019

Research Assistant

Rustaveli.Org.Ge
04.2018 - 05.2018

Corporate Assistant

Elcore Distribution LTD
01.2016 - 01.2020

Bachelor of Science - Organizational Management And Development

New York University

Associate in Science (A.S.) - Video Arts And Technology

Borough Of Manhattan CC
Nino Gendzekhadze