NINO TSKHADAIA
Brooklyn,NY
Summary
Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering 6 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
10
10
years of professional experience
Work History
Receptionist / Manager
Asloyan Medical P.C
Brooklyn, NY
08.2013 - Current
- Analytical skills, along with ability to evaluate, research, and solve complex administrative and operational problems
- Directly supported Physician in managing day-to-day administrative tasks of healthcare to deliver high-level of customer service, and maximize patient satisfaction along with knowledge of current healthcare laws and procedures, medical issues, and terminology, medical billing procedures, including insurance benefits
- Greet pharmaceutical and medical representatives with courtesy and professionalism
- Staff Training, Coordinating, handling public relations, ordering supplies
- Received, processed and obtained medical records requests, Increased sales by 10%
- Confidently managed overall operation of medical office services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, and facility maintenance
- Obtained prior authorizations for patient procedures and medications if required.
Receptionist
Ocean Parkway Dental Care
Brooklyn, NY
01.2012 - 01.2013
- Greet all patients and visitors in courteous and professional manner
- Managed over 50 customer calls per day, and deliver messages while maintaining polite and consistent phone manner using proper telephone etiquette
- Register new patients and update existing patient’s demographics by collecting detailed information
- Set up appointments for follow ups, tests, and procedures for patients
- Managed multiple tasks and met time-sensitive deadlines
- Confirmed appointments, communicated with clients and updated client records
- Maintained confidentiality of information regarding clients and company
- Resolved customer problems and complaints
Education
Bachelor of Science - Accounting And Business Management
New York City College of Technology of The City University of New York
Brooklyn, NY06.2023
ASSOCIATES - LIBERAL ARTS
Kingsborough Community College of The City University of New York
Brooklyn, NY01.2020
High School Diploma -
Edward R Murrow High School
Brooklyn, NY06.2012
Skills
- MS Office Suite, EHR system, database application and Internet, including knowledge of using office equipment and tools like scanners, fax and xerox machines
- Excellent organization, time management, and multitasking skills, Ability to accurately maintain computerized and manual filing/documentation systems
- Quick learner of new software applications
- Proficient with Windows XP, Macintosh, Internet, Microsoft Word, Excel, and PowerPoint Typing speed: minimum of 90 wpm
- Medical Program: EMR Software: Criterion (PM & EHR SOLUTION) and Appointment Plus, EClinicalWorks, and Practice Fusion
- Obtaining Prior-authorizations
- Policy Management
- Financial and Operational Reporting
- Client Observations, Team Supervision
- New Hire Orientation
- Regulatory Issues
- Planning and Prioritization
Languages
Georgian
Native or Bilingual
Russian
Full Professional
Timeline
Receptionist / Manager
Asloyan Medical P.C
08.2013 - Current
Receptionist
Ocean Parkway Dental Care
01.2012 - 01.2013
Bachelor of Science - Accounting And Business Management
New York City College of Technology of The City University of New York
ASSOCIATES - LIBERAL ARTS
Kingsborough Community College of The City University of New York
High School Diploma -
Edward R Murrow High School
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