Ninochska Maldonado
Cutler Bay,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Financial Specialist
Baptist Health Of South Florida
05.2021 - Current
- Improved patient satisfaction by streamlining the financial process and providing clear explanations of billing procedures.
- Increased efficiency in handling insurance claims by implementing an organized system for submitting and tracking paperwork.
- Assisted patients with payment plans, ensuring timely payments and reducing outstanding balances.
- Reduced errors in billing documentation by meticulously reviewing charges and maintaining open communication with healthcare providers.
- Supported team members by offering assistance with complex cases, leading to improved resolution times and increased customer satisfaction.
- Trained new hires on company policies, software usage, and effective communication strategies to ensure consistent quality service across the team.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all financial transactions and communications with patients.
- Conducted regular audits of patient accounts to identify errors or inconsistencies, leading to a decrease in discrepancies and improved overall accuracy.
- Advised patients on available financial assistance programs, helping them navigate the application process to secure support with medical expenses.
Usher Leader
Church
01.2021 - Current
- Enhanced congregant experience by efficiently managing seating arrangements and ensuring a welcoming environment.
- Assisted in maintaining a safe and orderly atmosphere for worship services, contributing to a positive experience for attendees.
- Provided excellent customer service to church members and visitors, addressing concerns and inquiries with empathy and professionalism.
- Collaborated with other ushers to effectively manage the flow of traffic during services and special events.
- Handled emergency situations calmly and efficiently while prioritizing the safety of all involved parties.
- Improved overall cleanliness by routinely inspecting facilities for maintenance needs or potential hazards before each service.
- Developed strong interpersonal relationships within the congregation through active listening skills and empathetic communication techniques.
- Assisted in training new ushers, sharing best practices for effective service management and fostering a sense of camaraderie among team members.
- Demonstrated flexibility and adaptability by adjusting to changes in service schedules or pastoral staff transitions with ease and professionalism.
- Worked with other staff members to facilitate smooth flow of operations.
Customer Support Specialist
Community Health Of South Florida
01.2020 - 05.2021
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Streamlined office operations by implementing efficient systems for file management and document organization.
- Enhanced team productivity with thorough training in company policies, procedures, and software applications.
Education
GED -
GED
Associate of Arts - SERVICE ADMINISTRATION
Miami Dade College
Miami, FLCERTIFICATE - GENERAL BUSINESS SPECIALIST
MIAMI DADE
Bachelor of Arts - Administration
Miami Dade College
Miami, FL 01.2024 - Current
Skills
- Microsoft Office
- Verbal and Written Communication
- Financial Management
- Financial Analysis
- Business Planning
- Team Leadership
- Complex Problem-Solving
- Customer Inquiries
- Customer Care
- Special Needs Assistance
- Coordinate Events
- Quality Standards
- Safety Standards
- DOT Regulations
- OSHA Standards
- Patient Data Confidentiality
- Administrative Support
- Safety Management
- Critical Thinking
- Direct Marketing
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Bachelor of Arts - Administration
Miami Dade College
01.2024 - Current
Financial Specialist
Baptist Health Of South Florida
05.2021 - Current
Usher Leader
Church
01.2021 - Current
Customer Support Specialist
Community Health Of South Florida
01.2020 - 05.2021
GED -
GED
Associate of Arts - SERVICE ADMINISTRATION
Miami Dade College
CERTIFICATE - GENERAL BUSINESS SPECIALIST
MIAMI DADE
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