Nino Marcos Cells
Daly City,CA
Summary
Adept at leading teams and enhancing operational efficiency, I leveraged my expertise in vehicle maintenance and team leadership at Swissport USA to significantly improve safety protocols and streamline processes. Skilled in dangerous goods handling and fostering workplace cleanliness, my proactive approach resulted in a notable increase in team productivity and customer satisfaction.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Cargo Ramp Agent
Swissport USA
11.2024 - Current
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Actively participated in continuous learning opportunities, staying up-to-date with industry trends and advancements in order to enhance personal performance as well as overall team efficiency.
- Kept equipment well-maintained, regularly inspecting vehicles and machinery to ensure they were in proper working condition before use.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Assistant Manager
Peninsula Lube
07.2021 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Completed routine sweeping, mopping, waxing and polishing of high-traffic floors.
Store Manager
Jiffy Lube
01.2010 - 02.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Operated various hand tools, power tools, and specialized equipment safely while executing assigned tasks efficiently.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Performed general housekeeping and cleaning tasks.
Freight Crew
Swissport USA
01.2003 - 05.2009
- Lifted and moved items weighing [Number] pounds multiple times per shift.
- Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
- Loaded and unloaded trucks.
- Ensured proper placement of chocks, cones, and other essential equipment for aircraft safety during servicing.
- Reduced aircraft turnaround time through efficient loading and unloading of baggage and cargo.
Education
Associate of Arts - Management
City College of San Francisco
San Francisco, CA07-2003
Skills
- Dangerous goods handling
- Workplace cleanliness
- Shipping and receiving
- Grounds maintenance
- Vehicle maintenance
- Plumbing repairs
- Hand and power tools
- Repair and maintenance
- Flexible and adaptable
- Organization and multitasking
- Team leadership
- Electrical troubleshooting
Best Lube in Peninsula
2011 Best Lube Shop in Palo Alto AWARD. Newspaper and Radio Televise.
Languages
tagalog
Native or Bilingual
Timeline
Cargo Ramp Agent
Swissport USA
11.2024 - Current
Assistant Manager
Peninsula Lube
07.2021 - 08.2024
Store Manager
Jiffy Lube
01.2010 - 02.2021
Freight Crew
Swissport USA
01.2003 - 05.2009
Associate of Arts - Management
City College of San Francisco
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