Ninoska A Mendoza

• Conducted internal audits to ensure adherence to quality standards and procedures.
• Reviewed quality standards to ensure compliance with client requirements and documented findings in detailed reports.
• Analyzed customer complaints, identified root causes, and implemented corrective action plans to enhance quality assurance.

• Performed process, final, and receiving inspections against drawings and specifications, ensuring compliance.
• Identified discrepancies and prepared non-conformance reports to maintain quality standards.
• Conducted data analysis to support decision-making and strategic planning for quality improvements.
• Maintained inspection and measuring equipment to ensure accuracy and reliability.

• Compiled monthly Corporate Quality Reports using data from various systems across departments.
• Coordinated policies and procedures for QA teams across outsourcing customer care centers to ensure compliance.
• Reviewed policies and procedures for the new KMS database, facilitating effective quality management.

Assisted clients in completing loan applications and gathering required documentation.

• Evaluated financial information to determine borrower eligibility for various loan products.
• Built relationships with clients to understand their financial needs and goals.
• Delivered prompt responses to customer inquiries and requests, enhancing overall satisfaction.
• Generated new customer accounts, contributing to achievement of established sales targets.

• Assisted clients in completing loan applications and gathering required documentation.
• Evaluated financial information to determine borrower eligibility for various loan products.

• Performed in-process inspections, first article and audit inspections to verify product to build documentation, ensuring compliance with customer requirements.
• Inspected and processed non-conforming materials, ensuring compliance with quality standards.
• Developed and delivered QA inspection training and shadowing for three new inspectors.
• Contributed feedback on process improvements during ISO meetings to enhance operational standards.

• Assisted in daily operations by managing inventory levels and stock organization.
• Supported customer service efforts by addressing inquiries and resolving issues promptly.
• Audited firearm procedures, including 4473 forms and sales/returns/transfer issues, to maintain regulatory adherence.

• Implemented processes to improve pass yield from 33% to 2%.
• Recommended production line upgrades, including new equipment and updated process documentation.
• Analyzed production line to identify and recommend process improvements.