Ninoska Picado
Hackettstown,State
Summary
I an a person that learns quickly, have great integrity, bilingual, I work well with a team, great communication skills. I speak well in front of others... I am flexible wherever I am put on , Work well under pressure. Empathetic to everyone's need. Har worker.
Overview
19
19
years of professional experience
Work History
Office Manager
Furniture House
01.2021 - 03.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Wrote sales slips and sales contracts.
- Boosted sales revenue by implementing effective sales strategies and streamlining the sales process.
- Increased sales by developing and implementing effective sales strategies.
Inspector in Quality Assurance and Quality Control
Alcoa Howmet
07.2011 - 07.2016
- Provided training for new inspectors on proper inspection techniques, tools, and best practices, resulting in improved team performance.
- Exceeded productivity goals by efficiently prioritizing tasks based on deadlines while maintaining strict attention to detail during inspections.
- Acted as a liaison between departments to facilitate clear communication regarding product specifications and any necessary adjustments required due to non-conformance findings during inspections.
- Collaborated with engineering teams for the successful resolution of complex quality issues, ensuring product performance met or exceeded customer expectations.
- Maintained a clean and organized work environment, optimizing productivity and minimizing errors.
- Kept production lines running smoothly and efficiently at all times.
- Collaborated with team members to meet daily packing quotas, consistently achieving targets.
- Assisted in training new employees on packing procedures, increasing overall team performance.
- Reduced product damage during shipment by carefully wrapping items and ensuring proper package padding.
- Completed timely inspections of packed products to ensure quality control and adherence to company standards.
- Adhered to safety protocols while operating packing machinery, resulting in zero accidents or injuries during tenure.
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
- Demonstrated versatility by quickly adapting to various types of packaging materials and machinery as needed for specific orders.
- Recorded shipment data such as weight and discrepancies using [Software].
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Office Assistant
A-l Services
03.2007 - 06.2008
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Purchased and maintained office supplies.
UNITED STATES ARMY NATIONAL GUARD OFFICE ASSISTANT
US Army National Guard
06.2006 - 06.2008
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
NIGHT CLUB MANAGER
Silvanas Night Club
09.2005 - 05.2006
- Increased staff performance and engagement via motivational leadership.
- Planned, organized, and coordinated special events and celebrations.
- Raised club traffic and brand reach with innovative online promotions.
- Monitored security measures to ensure a safe environment for both staff members and guests at all times.
- Enhanced venue aesthetics through thoughtful design updates and renovations for an inviting atmosphere.
- Developed staff training programs to enhance employee performance and productivity.
- Implemented inventory control measures, reducing waste and lowering operational costs.
- Trained workers in service policies, safety requirements and specifics of activities.
- Empowered workers to independently handle common issues and maintain strict safety standards.
- Enhanced customer service based on feedback from guests.
- Facilitated hiring, training and evaluation of staff.
- Boosted loyalty and retained customers by resolving diverse concerns with service or operations.
Education
No Degree - Hospitality
Jhonson And Whales University
Rhode IslandSkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Cleanliness and sanitation
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Furniture House
01.2021 - 03.2024
Inspector in Quality Assurance and Quality Control
Alcoa Howmet
07.2011 - 07.2016
Office Assistant
A-l Services
03.2007 - 06.2008
UNITED STATES ARMY NATIONAL GUARD OFFICE ASSISTANT
US Army National Guard
06.2006 - 06.2008
NIGHT CLUB MANAGER
Silvanas Night Club
09.2005 - 05.2006
No Degree - Hospitality
Jhonson And Whales University
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