Ninotchka Lizardi
Steamboat Springs,CO
Summary
Dynamic professional with a proven track record at Yampa Valley Bank, enhancing customer satisfaction through exceptional service and banking solutions. Fluent in English and Spanish, adept at conflict resolution and guest relations management. Demonstrated ability to increase referrals and repeat business, showcasing adaptability and a warm, friendly approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Banking Specialist
Yampa Valley Bank
03.2024 - Current
- Processing daily transactions involving deposits, withdrawals, money orders, cashiers checks, payments and wires.
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Helped customers prepare documents required to complete transactions and process requests.
- Maintained up-to-date knowledge of regulatory changes, ensuring all banking activities complied with new laws and guidelines.
- Maintained friendly and professional customer interactions.
Sales Tour Guide
Travel And Leisure
06.2023 - Current
- Directed face-to-face sales presentations to customers brought in by Marketing Department.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Built personal relationships with guests and owners to promote positive experiences.
- Answered questions, pointed out important features and offered further details about vacation ownership programs.
- Developed and implemented sales strategies to increase profits.
- Negotiated with clients and developed relationships with key personnel.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Guest Service Manager
Resort Group
12.2017 - 12.2022
- Attended to customer needs, responding to questions, complaints and escalations to ensure guest satisfaction.
- Established and implemented training procedures.
- Monitored staff training, scheduling and shift changes.
- Understood and implemented safety and emergency procedures.
- Assisted with guest check-in and check-out procedures, confirming that guests reach their correct room.
- Managed Over 50 Check-Ins per day, with incoming calls while overseeing front staff.
Server
Après Burger Bistro
07.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and manage bills.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
Besame
12.2022 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Associate of Science - Psychology
Interamerican University of Puerto Rico
Associate of Arts - Music Performance
Interamerican University of Puerto Rico
Skills
- Bilingual (Fluent English and Spanish)
- Customer Service
- Guest Relations Management
- Cash Handling
- Adaptable and Flexible
- Data processing
- Onsite Product Demonstrations
- Conflict and Complaint Resolution
- Owner and Guest Satisfaction
- Product and Service Knowledge
- Warm and Friendly
Certification
Notary Public for the State of Colorado
CO TIPS Certification
Adult and Pediatric First Aid/CPR/AED
Timeline
Customer Banking Specialist
Yampa Valley Bank
03.2024 - Current
Server
Après Burger Bistro
07.2023 - Current
Sales Tour Guide
Travel And Leisure
06.2023 - Current
Server
Besame
12.2022 - 07.2023
Guest Service Manager
Resort Group
12.2017 - 12.2022
Associate of Science - Psychology
Interamerican University of Puerto Rico
Associate of Arts - Music Performance
Interamerican University of Puerto Rico
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