Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ninozka Roque

Summary

Dynamic retail specialist with proven expertise at NAPA Auto Parts, excelling in customer engagement and inventory management. Recognized for enhancing store reputation and achieving sales targets through effective teamwork and upselling strategies. Strong background in brand awareness and data tracking, fostering loyalty and satisfaction among diverse clientele.

Professional in retail industry with robust history of driving customer satisfaction and sales. Known for strong team collaboration and delivering consistent results in dynamic environments. Reliable and adaptable, with proven skills in inventory management and customer service excellence.

Knowledgeable, with solid background in retail environments. Proven track record of driving sales and enhancing customer satisfaction through effective merchandising and personalized service. Demonstrated ability to manage inventory and adapt to fast-paced settings.

Experienced with customer engagement, sales, and inventory management in retail settings. Utilizes effective communication and organizational skills to enhance store operations. Track record of creating positive shopping experiences and supporting team success.

Overview

18
18
years of professional experience

Work History

Retail Specialist

NAPA Auto Parts - Genuine Parts
08.2015 - Current
  • Participated in regular training sessions for continuous improvement in retail knowledge and skills.
  • Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyaltysales.
  • Developed strong product knowledge to provide accurate information and expert advice to customers.
  • Managed inventory for optimal stock levels and efficient merchandise presentation.
  • Collaborated with team members to achieve monthly sales targets and maintain high performance standards.
  • Ensured a clean, organized store environment to enhance the shopping experience.
  • Assisted management with special projects such as inventory audits or promotional campaigns implementation when needed.
  • Enhanced store reputation through friendly interactions with customers from diverse backgrounds.

Program Director

Jenny Craig Weight Loss Center
09.2007 - 12.2011
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Recruited and trained staff and volunteers to upgrade collective team skills.
  • Mentored team members for professional development, resulting in increased productivity and job satisfaction.
  • Provided ongoing direction and leadership for program operations.
  • Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
  • Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.

Education

GED -

Robert Morgan Institute
Miami, FL

Skills

  • Store operations
  • Brand awareness
  • Merchandise display
  • Data tracking
  • Customer service
  • Customer engagement
  • Inventory counts
  • Financial transactions
  • Marketing
  • Upselling strategies
  • Sales
  • Teamwork

Accomplishments

  • Collaborated with team of 20

in the development of Store Inventory.

  • Resolved product issue through consumer testing.

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Retail Specialist

NAPA Auto Parts - Genuine Parts
08.2015 - Current

Program Director

Jenny Craig Weight Loss Center
09.2007 - 12.2011

GED -

Robert Morgan Institute

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